Pro Customer Service/Sales at The Home Depot in College Point, NY

Summary: The Home Depot is dedicated to delivering an exceptional experience for professional customers through their Pro Customer Service/Sales Team. This role involves supporting the Pro customer journey, driving sales, and providing outstanding service to ensure project success.

Responsibilities:
- Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients
- Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions
- Build and maintain professional relationships with Pro customers
- Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
- Provide outstanding service based on unique project needs
- Meet monthly sales goals and other metrics to drive sales in the store
- Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge
- Help ensure every Pro customer’s project is a success
- Collaborate with team members to maintain a clean, organized, and safe environment
- Resolve delivery issues and communicate Home Depot’s advantages over competitors
- Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety

Required Qualifications:
- Delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients
- Supporting every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions
- Building and maintaining professional relationships with Pro customers
- Proactively driving sales by leveraging product knowledge, loyalty programs, and tailored recommendations
- Providing outstanding service based on unique project needs
- Meeting monthly sales goals and other metrics to drive sales in the store
- Assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge
- Ensuring every Pro customer's project is a success
- Collaborating with team members to maintain a clean, organized, and safe environment
- Resolving delivery issues and communicating Home Depot's advantages over competitors
- Monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety

Preferred Qualifications:
- Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need

Required Skills: Product Knowledge, Sales, Inventory Monitoring, Bilingual Communication