Sr Sales Operations Specialist at The Hillman Group in Cincinnati, OH

Are you a highly organized professional who thrives on building relationships, solving problems, and driving customer success? We are looking for a Sr Sales Operations Specialist to serve as a key partner to our Sales team, customers, and internal departments. In this role, you will help ensure seamless execution of customer programs, support strategic account management initiatives, and act as a trusted resource across the organization.

This role requires you to be in office 4 days a week at our Cincinnati, OH location.

You will play a critical role in maintaining customer satisfaction, managing operational processes, supporting revenue growth, and helping the team deliver exceptional service every day. What You'll Do Sales & Customer Support

Serve as the primary internal support partner for National Account Managers and the Sales team. Coordinate and facilitate customer requests, internal communications, and cross-functional support. Set up new customers and locations within company systems. Manage orders efficiently to ensure a consistent flow of revenue and customer satisfaction. Lead the operational execution of new product launches. Act as the primary contact for internal logistics and operational issues. Become the subject matter expert on assigned customers' retail systems and processes. Manage customer pricing updates, profiles, and related documentation. Analyze customer ordering trends and behaviors to identify changing needs and opportunities for improvement.

Relationship Management

Build strong, professional relationships with assigned customers and internal business partners. Serve as a trusted advisor to the Sales team by helping navigate internal processes and resources. Foster a culture of trust, accountability, and exceptional service with both internal and external customers. Act proactively to address customer concerns and improve overall customer experience.

Communication & Collaboration

Partner closely with National Account Managers and senior leadership to ensure alignment and execution. Facilitate regular meetings with Account Managers to discuss customer activities, priorities, and opportunities. Respond quickly and professionally to customer inquiries, order issues, and service requests. Communicate effectively across departments to ensure customer needs are understood and met.

Team Leadership & Support

Serve as a go-to resource for team members seeking guidance on systems, operational processes, and execution. Provide backup support for teammates and leadership when needed. Help onboard, train, and mentor team members by sharing best practices and expertise. Lead by example, demonstrating professionalism, accountability, and a commitment to excellence.

Additional Responsibilities

Support continuous improvement initiatives and process enhancements. Perform other duties as assigned.

What We're Looking For Education & Experience

Bachelor's degree or equivalent combination of education and relevant work experience. Experience in sales support, customer service, account support, or a related role. Proven ability to manage multiple priorities in a fast-paced environment.

Skills & Competencies Customer Focus

Passion for delivering exceptional service and building long-term customer relationships. Ability to anticipate customer needs and proactively provide solutions.

Communication

Strong verbal and written communication skills. Ability to collaborate effectively with customers, sales teams, and cross-functional partners.

Leadership & Ownership

Takes initiative, follows through on commitments, and accepts accountability. Demonstrates sound judgment and professionalism in all interactions. Embraces change and helps others navigate it successfully.

Collaboration

Works effectively across teams and departments. Shares knowledge and resources to support team success. Positively influences team culture and performance.

Organization & Results Orientation

Strong analytical, problem-solving, and multitasking abilities. Excellent organizational and time-management skills. Ability to prioritize work, meet deadlines, and drive results.

Technical Skills

Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint. Experience working with customer portals, retail systems, and order management platforms is a plus.

Why Join Us? This role offers the opportunity to make a direct impact on customer satisfaction, sales success, and operational excellence. If you enjoy building relationships, solving challenges, leading others, and driving results, we'd love to hear from you.