Server at The Gilmore Collection in Grand Haven Charter Township, MI

Position Overview: As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.

Responsibilities:

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Key Qualifications:

• Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.

• Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.

• Availability to work flexible hours, including nights, weekends, and holidays.

• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.

• Strong communication skills, with the capability to follow and understand both written and spoken instructions.

• Able to effectively manage multiple tasks in a high-pressure environment.

• Comfortable working in tight spaces with varying noise levels and temperatures.

• Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.

  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

COOKING WITH CHARACTER

As an established leader in West Michigan's restaurant and entertainment industry for over 30 years, the Gilmore Collection has had the privelage of working with and developing some of the country's most talented hospitality professionals. We have opportunites and career paths for individuals of all skill levels.