The General Hospital Corporation→
Scheduling Practice Assistant Senior at The General… · Boston
Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule: Monday–Friday | 9:00 AM–5:30 PM | Onsite
This position performs a variety of administrative functions that help ensure smooth, efficient day-to-day practice operations. Working with minimal supervision, the Senior Practice Assistant supports patient scheduling, registration, check-in/check-out, billing-related processes, and other administrative needs. The role also serves as a resource to other practice staff and provides guidance and training in scheduling, registration, and billing workflows.
Does this position require Patient Care? No
Key Responsibilities:
Perform administrative and clerical duties supporting a clinical service or physician practice.
Schedule patient appointments and maintain accurate appointment records.
Assist callers with routine inquiries and appointment scheduling.
Support patient check-in and check-out processes.
Process patient billing forms and scan documents into patient medical records.
Serve as a Super User for scheduling, registration, and billing systems.
Provide assistance and training to team members on scheduling, registration, and billing processes.
Handle more complex scheduling functions, including schedule changes, template/block management, and other specialized scheduling needs.
Provide functional guidance to Office Assistants and Practice Assistants.
Partner with the Supervisor to help oversee the daily activities of practice staff.
Accept co-payments when required.
Screen, route, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Qualifications
Education
High school diploma or equivalent required.
Experience cannot be substituted for the required education.
Experience
3–5 years of healthcare office experience required.
Epic scheduling experience required.
Knowledge, Skills & Abilities
- Strong technology skills, including advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
- Knowledge of office operations, standards, and administrative procedures.
- Experience with filing, copying, scanning, printing, and faxing.
- Strong telephone and customer service skills, including the ability to manage non-routine calls and resolve routine issues appropriately.
- Excellent written and verbal communication skills.
- Ability to compose and edit professional emails, memos, letters, and other correspondence.
- Strong organizational, prioritization, and time-management skills.
- Ability to manage multiple responsibilities while following established procedures and workflows.
- Strong attention to detail with the ability to proofread and edit written materials.
- Ability to work effectively both independently and as part of a collaborative practice team.
Additional Job Details (if applicable)
Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.
Mass General Brigham offers a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- 403(b) retirement plan
- Tuition reimbursement
- Discounted MBTA pass
- Additional employee benefits and programs
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At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.