Assistant Community Manager - Ebbtide… at The Garrett… · Kissimmee

• Base Pay: 24.00 - 25.00 / Year

Description

The Assistant Community Manager plays a vital role in supporting the Community Manager to ensure the operational and financial success of the lease-up community. This includes overseeing and managing all accounting functions necessary for the community while assisting in leading and developing the onsite team to maximize their performance and achieve community goals. Collaborating closely with the Community Manager, the Assistant Community Manager helps establish objectives related to physical and economic occupancy, marketing efforts, and expense control, ensuring these goals are met effectively. With a focus on fostering growth and excellence, the Assistant Community Manager contributes to a positive and productive environment. Above all, they are committed to delivering exceptional experiences for both residents and employees, aligning with the Garrett Residential vision and expectations.

Specific Duties and Responsibilities

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. Exhibit the ability to resolve any customer and/or resident related concerns or objections as they arise.Collect and account for all rents and other monies owed by applicants and residents.Account for all financial transactions required for Verso and maintain a regular financial audit schedule.Collect all rent by the 5th of the month and continue collection efforts for overdue rent on a daily basis. Collect past due balances from former residents and manage debt collection company relationship.Conduct resident move-out apartment inspections and complete deposit accounting in Entrata.Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation.Assist in conducting market surveys on a regular basis and consistently communicate updates and new communities in the pipeline. Follow-up with ALL prospects via phone call, email and hand written thank you card.Process rental applications.Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to day of move in.Ensure the community is open and ready for business at scheduled time daily with morning merchandising complete prior to 9 AM.Maintains relationship with vendors, residents, team members and associates on a professional level at all times.In Community Managers absence, aid in monitoring staff for the successful operation of the community.Other duties as assigned.

Prerequisites

• Exercises dynamic leadership potential while being in constant and never ending improvement and development of yourself.Minimum of 2 years of residential property management experience as an Assistant Community Manager.Must be consistently detail oriented.Strong organizational skills.Ability to recognize personal shortcomings.Excellent written and verbal skills.Ability to listen and understand intents and goals.Ability to think creatively and innovatively.Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus!Knowledge of Entrata preferred.Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law and OSHA Standards.Must be able to pass a background check and drug screening

Core Competencies (these are the most important items)

• Able to work in unison with a team. Takes full responsibility for actions and works collaboratively to find solutions.Coachable. Positive Attitude.Ability to listen and understand intents and goals. Relentless problem-solving skills.Ability to think 2+ steps ahead and anticipate what comes next. We are all broom pushers. Must be willing to work and support at all levels. We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.

Physical Requirements

• Must be able to traverse property and facility.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.