Customer Exp. Coordinator at The Fruit… · DUBLIN 11

Customer Experience Coordinator

About The Fruit People

The Fruit People is one of Ireland’s leading workplace food and beverage providers, delivering fresh fruit, healthy snacks, pantry supplies, coffee and catering to over 1,200 businesses across Ireland.

Our mission is to create happier, healthier workplaces through exceptional products and even better customer service. We are looking for an experienced B2B professional who genuinely enjoys building client relationships, brings a strong passion for food, catering and hospitality, and leverages CRM tools to deliver consistently proactive customer management.

About the Role

This is a high-touch, tech-enabled B2B customer relations position. As Customer Experience Coordinator, you will play a central role in managing client relationships and ensuring every account receives a seamless experience from onboarding through to daily execution.

You will manage B2B customer communications through our CRM platform, coordinate complex catering requests, resolve escalated queries, and work closely with Operations and Account Managers to maximize account retention and satisfaction.

This role is ideal for someone who is highly organized, proficient with CRM systems, calm under pressure, and motivated by maintaining high standards of service.

What You’ll Do

B2B Customer Management Experience

• Proactively manage a portfolio of B2B accounts, acting as the primary point of contact for client enquiries, order amendments, and special requests

• Own the end-to-end customer journey, leveraging HubSpot to track interactions, anticipate client needs, and ensure seamless service delivery

• Resolve escalated client queries and complaints professionally, turning challenges into retention opportunities

• Collaborate with the Operations team to ensure order accuracy, timing, and service consistency

Catering Coordination Menu Management

• Manage end-to-end catering enquiries from quotation through to delivery coordination

• Partner with food and beverage suppliers to ensure product quality, dietary accuracy, and on-time fulfillment

• Recommend tailored menu options based on client preferences, seasonal campaigns, and dietary requirements

• Support the rollout of seasonal catering offerings and workplace event packages

• CRM Customer Administration

• Drive HubSpot data accuracy, managing customer profiles, pipeline status, and communication logs

• Support seamless new client onboarding, account setup, and recurring order workflows

• Generate monthly reporting on customer feedback, check-ins, and account health metrics

• Assist with administrative workflows including customer manifests and tender submission documentation

Customer Delight Retention

• Coordinate targeted client appreciation initiatives, corporate gifting, and seasonal engagement campaigns

• Work alongside Account Managers to conduct proactive client follow-ups and identify growth opportunities

• Track and report monthly on "Delight Moments" and client satisfaction benchmarks

Commercial Awareness

• Identify opportunities where clients would benefit from additional product lines or expanded services

• Pass qualified upsell and expansion opportunities to Account Managers and Coffee Growth Specialists

What Success Looks Like

In this role, success means:

• Establishing yourself as a trusted, highly responsive contact for corporate clients

• Maintaining clean, actionable customer data and reporting within HubSpot

• Driving high rates of customer retention through prompt problem-solving and proactive communication

• Ensuring smooth execution across all catering and workplace food orders

Required Skills and Experience

• Minimum 3+ years of experience in B2B customer service, account management, or high-volume hospitality/catering coordination

• Hands-on experience using HubSpot(or a similar CRM) to manage customer communications, workflows, and reporting

• Demonstrated ability to manage B2B client relationships with strong conflict-resolution skills

• Excellent organizational skills with meticulous attention to detail

• Strong verbal and written communication skills with a commercial mindset

Nice to Have

• Direct experience in corporate event planning or large-scale catering management

• Working knowledge of dietary requirements, allergen standards, and corporate food service

• Experience supporting sales or account management teams in a growing business

Personal Qualities

• A genuine passion for client care and exceptional service delivery

• A positive, solutions-oriented approach to daily operations

• The ability to stay poised and focused in a fast-paced environment

• Strong collaborative skills and a dedication to team success

Working at The Fruit People What We Offer

At The Fruit People, you will join a team focused on helping workplaces across Ireland feel healthier, more welcoming and better supported. If you enjoy building corporate relationships and want to be part of a business that values quality and care, this role offers the opportunity to make a direct impact.

We Offer:

Salary:€40,000 to €42,000 DOE

Schedule:Monday to Friday

Career:Development and growth opportunities

Health:Health Insurance contribution

Future: Pension contributions

Culture: Collaborative, team-first environment

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