Regional Maintenance Supervisor-… at The Franklin… · Virginia…

JOB TITLE: Regional Maintenance Supervisor

REPORTS TO: Regional Maintenance Director

FLSA STATUS: Non-exempt

The Regional Maintenance Supervisor will be responsible for overseeing the daily operations of maintenance and maintenance teams for multiple apartment communities. The Regional Maintenance Supervisor should expect to travel frequently between communities to ensure the success, effectiveness, and safety of all maintenance departments within the region.

• Perform quarterly property audits on all properties within region. Copy Regional Manager and Property on report and findings. Establish follow up dates and schedules in ensure compliance.

• Improve the effectiveness and efficiencies of all maintenance departments within the region.

• Improve bench strength for all maintenance positions through excellent leadership, training, inspections, and mentoring.

• Participate in renovation coordination between the operations team, Owner, and Contractor as required.

• Oversee implementation and follow up on performance of preventive maintenance programs. Monitor tracking system for the documentation of preventive maintenance program. Suggest improvements or additions as needed.

• Manage “Quality Control Process” that guarantees all maintenance request items are carried out as per Client service standards

• Utilize Property Management software to manage work orders effectively; entering WO’s, preparing WO summary reports, and managing maintenance staff accordingly, to ensure that all WO’s are addressed in a timely and cost-effective manner.

• Maintain knowledge of the operation and maintenance of all mechanical and emergency systems within managed buildings.

• Maintain emergency action plan readiness with staff by conducting routine drills.

• Evaluate significant maintenance trends for purchasing and training.

• Manage personnel objectives and activities through goal setting, communication and performance reviews along with participating in departmental and individual education and training.

• Respond appropriately to “after hours” calls, analyze, and follow SOP for resolution.

• Attend regularly scheduled staff meetings.

• Evaluate key policy compliance and monitor key control policies throughout region. Make written recommendations as to conditions and compliance issues.

• Review on-going “problematic” maintenance matters affecting tenant satisfaction and resolve.

• Implement and monitor maintenance policies, EPA, OSHA and Hazcom regulations and requirements.

• Ensure compliance with Safety Management plans and required documentation.

• Coordinate Power Buying program with vendors and on site associates. Obtain new vendors and bids as needed to ensure best practices and pricing for region. Track compliance and make recommendations accordingly.

• Analyze cost control evaluations, inventory management, and work order trends. Make recommendations accordingly.

• Develop and implement cost savings or value added services, products, and services.

• Coordinate technical training that meets the needs of the maintenance associates and provide classroom instruction as required.

• Assist and support Service Managers with resources, training, policies and information.

• Regional Manager in the development of annual budgets in regards to maintenance items, preventive maintenance budgets, other required expenses related to the operation and maintenance of the properties.

• Assist in the maintenance and operation of equipment used on site (example: sub meters, access gates, alarms, etc.).

• Provide monthly correspondence to Regional Managers summarizing status of projects and related items.

• Make recommendations to improve on safety/liability policies and practices.

• Communicate with Regional Managers as to the status of property issues and needed improvements.

• Assist Regional Managers, Community Managers and Service Managers in troubleshooting equipment/situations/warranty issues.

• Provide hands on assistance as needed to facilitate repairs.

• Provide technical support and research as needed to assist in troubleshooting.

• Assist in recruiting for all maintenance positions. Provide final interview of all Service Managers.

• Assist Facilities Management, Regional Managers, Community Managers and Service Managers in the bidding/estimating of small capital items and operational issues that arise, as assigned. Review bids; establish scope of work and/or bid packages accordingly. Provide on site supervision as needed on small capital projects/repairs.

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Must have strong leadership skills, be able to work independently, and handle a project-based work load with big-picture focus.

• Minimum of five years’ experience as on-site Service Manager or equivalent; preferably with multi-site experience. Excellent technical skills in all aspects of apartment maintenance, including but not limited to HVAC (central power plant and split central), plumbing, electrical (single and three phase), appliances, carpentry, roofing, and preventive maintenance.

• Minimum of five years’ experience managing maintenance departments during REAC and HUD inspections.

• Must be EPA and CPO certified.

• Strong administrative and organizational skills.

• Strong time management skills and the ability to prioritize wisely.

• Strong customer service orientation.

• Computer skills, including Word, Excel, and Outlook.

• Travel within the region to properties as necessary in order to complete the job functions.

• Some travel outside of the region may be required.

• Valid driver’s license is required.

• Position requires individuals to furnish their own vehicle to fulfill all of the job’s functions.