Collection Technician (Collections) at The Exchange · Dal-Tile…

Performs a wide variety of credit and collection functions. Obtains required information from credit organizations, banks, and loan associations.

Job Qualifications

One year of call center or customer service experience is required. Experience in a collections department contacting customers via phone and written communications preferred.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

NO PCS ENTITLEMENTS Technical (Preferred/Required Skills/Systems):

• ATN - Preferred
• CCD - Preferred
• EXCEL - BEGINNERS/INTERMEDIATE LEVEL - Preferred
• MICROSOFT OUTLOOK - Preferred
• MICROSOFT WORD - Preferred
• RCMS - Preferred
• TOPS - Preferred
• VISION - Preferred
• Experience handling customer correspondence via mail, email, fax, phone, and written disputes.
• Knowledge of credit card servicing, collections, delinquent accounts, debt management, and credit reporting.
• Strong attention to detail with the ability to accurately review account information, documentation, and financial records.
• Ability to manage multiple work queues and meet production and service-level expectations.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive customer financial information.