Security Officer - Level III - Dollywood… at The Dollywood… · Pigeon…

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Security Officer (Level III) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Security Officer (Level III) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Security Officer III exists to protect people and property, maintain a peaceful, fun filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist with wild animal control and monitoring during shift, abiding by Safety policies and procedures
• Assist Guests and Hosts with vehicle problems
• Assist in transport and escorting of Host transporting company funds
• Assist the Safety-First Aid Department as assigned
• Assist with fire and flood prevention
• Must reflect Dollywood’s image by being genuinely friendly and caring by taking pride in work
• Assist with controlling and directing traffic flow for Hosts and Guests on company property
• Control park access at Host and service entrances
• Crowd control
• Assist Guests with directions and general information
• Participate in parking control procedures, monitoring Host vehicles and issuing citations for inappropriately parked vehicles
• Monitor Security systems including Fire Suppression and Park alarm systems
• Patrol buildings
• Patrol Guest and Host parking lots
• Provide Dignitary Protection Services for visiting celebrities
• Respond to calls for service regarding unruly Guests/Hosts
• Respond to calls for service, i.e., shoplifting, burglary and theft
• Assist with lost Guest calls, working to reunite separated parties
• Take possession of lost property and returning same to Lost & Found

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Able to cope with situations firmly, courteously, tactfully, and with respect for the rights of others.
• At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
• Must be at least twenty-one (21) years of age
• Ability to develop skill in the use and care of firearms
• First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
• Must be willing and able to pass First Responder Course and apply material when needed
• Must be able to meet the same requirements as a police officer for the State of Tennessee:
• Must have high school diploma or equivalent.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances.
• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must pass a physical examination by a licensed physician
• Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
• Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
• Basic computer skills with working knowledge of Microsoft Applications
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to work comfortably at heights up to 60 ft utilizing approved safety equipment, abiding by safety policies and procedures
• Able to abide by Company’s drug and alcohol-free workplace policies
• Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company

Physical and Cognitive Requirements 

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 100 lbs abiding by safety guidelines for lifting methods
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.