IT Services Officer at THE CITY OF… · Liverpool

Job Title: IT Services Officer

Department: IT Services

Salary: £28,215 per year Job Type: Permanent

Reporting to the IT Operations Manager this technical role has specific focus on the College’s site based IT systems responding to IT issues along with ensuring the viability of desktop systems and local applications.

Key Responsibilities

Technical functions

1. Site Co-ordinator with responsibility for the IT resources and management of staff at locations responsible for, with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team availability
2. Provide general 1st / 2nd / 3rd line IT support to users on-site
3. Provide technical solutions for users
4. Responsibility for site-resources and allocations
5. Follow documentation processes and procedures for new and existing site resources
6. Maintenance of the software catalogue and current licences
7. Responsibility for the facilitation of on-site Exams (software and hardware)
8. Deploy both hardware and software to facilitate the educational experience
9. Utilise knowledge of the area of work to support an effective, user-friendly and professional service.
10. Ensure SLAs are adhered to
11. Provide general support for the teaching of students at college centres with a specific focus on Technology Enhanced Learning equipment and processes
12. Ensure an appropriate level of support is provided for the business support areas of the centre to ensure the continued operation of IT systems
13. Maintain IT equipment to ensure its efficient operation and performance levels
14. Demonstrate a range of IT equipment to staff / students to ensure their safe operation
15. Carry out basic maintenance tasks including a range of testing to ensure equipment remains in a safe and good working condition
16. Carry out routine record keeping ensuring accurate records of maintenance etc are maintained
17. Transport goods and equipment on the centre using trolleys/vehicles and complete site set up

Health and Safety

1. Comply with internal and external health and safety guidelines, instructions and regulations
2. Ensure IT Areas are maintained in a clean and tidy manner

Customer service/quality related

1. Ensure high levels of customer service and promote a positive image of IT Services and equipment
2. Identify problems and issues and respond to complaints or queries and where appropriate refer on to the appropriate supervisor
3. Comply with set quality standards and procedural instructions

Finance/security related

1. Identify shortfall in stocks and consumables/basic equipment to ensure that adequate supplies and resources are maintained
2. Where it is identified as necessary handle cash/cash equivalents
3. Comply with college security, stock control, cash-handling procedures, standards and audit requirements
4. Comply with financial regulations within the IT services

General

1. Help to ensure through good working practices that the objectives, values and aims of IT Services and equipment and the college are achieved on time

All employees have a responsibility to carry out the duties of the post in line with the new public sector equality duty and our commitment to promote and advance equality of opportunity within the college.

All staff will be expected to:

1. Carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
2. To make full use of new technology in all aspects of job requirements
3. To attend and participate in section meetings and development groups

Skills, Knowledge and Expertise

Essential Criteria

1. Experience of working with colleagues to set quality standards and service standards to ensure effective operation of cross Group systems and initiatives
2. Experience installing and configuring Microsoft based operating systems and associated applications/services on Desktop equipment at enterprise levels
3. Technical knowledge of network related protocols and infrastructures specifically TCP/IP
4. First hand experience troubleshooting all levels of IT desktop hardware
5. Effective interpersonal and communication skills, both written and verbal

Desirable Criteria

1. Experience of supporting complex enterprise level IT systems in a medium to large organisation
2. An understanding of Information security management and standards
3. Experience of maintaining vendor partnerships, ensuring that service provision is met and value is delivered.
4. Experience of working with VMWare Horizons in the configuration and management of a virtualised environment
5. Experience of hosting Microsoft Office 365
6. Experience of administering and configuring backup systems to ensure business continuity via on premise or cloud based solutions
7. Appropriate level and context level 4 qualification suited to this role
8. A good technical knowledge of network equipment and infrastructures
9. Some knowledge of the Aruba (or similar) WiFi controller.
10. Some experience of troubleshooting hardware such as routers, switches, hubs, modems, network interface cards etc
11. Good working knowledge of Legislative & Regulatory requirements
12. A qualification or knowledge of the ITIL standards for IT governance

Please Note This role may close earlier than the advertised deadline if we receive sufficient applications. Early submission is strongly encouraged.

Benefits

Why Join The City of Liverpool College?

As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Here are some of the benefits available to you:

Generous holiday allowance

Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Pension Scheme

You'll be part of the Aviva pension scheme, with contributions of up to 10%.

Employee Benefits Platform

As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns. You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips.

Medicash Scheme Access to Medicash health plans – supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.

Life Assurance We offer life assurance to give you and your family added peace of mind — with a benefit of up to three times your annual salary payable in the event of death in service.

Travel

We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.

Flexible Working

We offer flexible working options depending on business need to support our employee's work-life balance.

Professional Development

We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.