Senior Customer Growth Executive at The Access… · London -…

Senior Customer Growth Executive

Location: London - Bishopsgate · Hybrid

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

A note about Enthuse where this role sits within Access:

Now part of the Access Group, Enthuse has established itself as a trusted partner in the third sector through its charity-first approach and deep understanding of fundraising operations.
The Enthuse platform includes a range of solutions that provide peer-to-peer fundraising pages with charity branding, event registration and integrated fundraising, donations and mass participation platforms for the UK’s biggest challenge events. The technology is highly customisable, and charities retain ownership of their donation data, which allows them to build direct supporter relationships while benefiting from tools that assist with donation values and conversion rates.

About you:

You’re someone who enjoys building strong customer relationships and helping organisations get the most value from the technology they use. You’re motivated by achieving targets, finding opportunities to grow accounts and delivering a great customer experience.

You’re proactive, organised and confident managing conversations with a range of stakeholders. You enjoy understanding customer challenges and recommending solutions that support their goals.

Day-to-day, you will:

• Manage a portfolio of medium and large charity customers, building trusted relationships and identifying opportunities to grow revenue through additional products and services.
• Lead customer conversations from initial discovery through to proposal, negotiation and close, ensuring solutions align with each charity’s fundraising objectives.
• Support customer retention by managing renewals, handling cancellation requests and demonstrating the ongoing value of our platform.
• Work closely with Sales, Customer Success and Product teams to share customer feedback, uncover new opportunities and deliver a positive customer experience.

Your skills and experiences might also include:

• Experience in software as a service (SaaS) or another subscription-based sales environment.
• Knowledge of the charity, fundraising or not-for-profit sector.
• Experience re-engaging inactive customers and identifying new commercial opportunities.
• Confidence presenting solutions, negotiating with stakeholders and managing multiple customer accounts at the same time.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.