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Partner Engineer at Thatch in Remote
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Job Description
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Partner Engineer at Thatch
Location
Austin, Texas; New York, New York; San Francisco, California; Remote (US)
Compensation
$160,000 - $195,000 USD
About Thatch
For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
About the role
Thatch is reimagining how health benefits work. We help employers give their employees a healthcare budget to choose the coverage that works best for them, while making benefits easier to manage and costs more predictable for businesses.
We're looking for a Partner Engineer to own the reliability and success of our payroll and HRIS integrations as we scale. You'll work directly with customers, integration partners, and internal teams to solve complex technical challenges, validate new integrations, and keep critical connections running reliably.
This is a high-impact role with real ownership from day one. You'll play a key part in delivering a seamless experience for our customers while helping our engineering team stay focused on building what's next.
What you will do
- Own integration health. Monitor, troubleshoot, and resolve payroll and HRIS connection issues, ensuring integrations work reliably for our customers.
- Lead technical validation. Partner directly with enterprise customers to test payroll integrations, identify potential issues, and ensure successful launches.
- Be the technical expert. Help customers and internal teams navigate complex payroll configurations, integration capabilities, and API limitations.
- Drive issues to resolution. Work across customers, external partners, and engineering to diagnose problems, remove blockers, and own outcomes.
- Build scalable processes. Develop runbooks, monitoring practices, and workflows that improve reliability and reduce recurring issues.
- Shape how we scale. Identify patterns and opportunities to improve our integrations, customer experience, and engineering efficiency
What we are looking for
- 5+ years of experience in partner engineering, solutions engineering, technical integrations, or a similar customer-facing technical role.
- Strong understanding of APIs, including the ability to read documentation, troubleshoot failures, and diagnose integration issues.
- Experience owning complex technical problems across multiple systems, stakeholders, or external partners.
- Confidence working directly with customers, translating technical complexity into clear guidance and solutions.
- Strong ownership mindset, with the ability to independently prioritize issues and drive them through resolution.
- Experience building repeatable processes, documentation, or monitoring practices to improve operational reliability.
Experience that stands out
- Experience with payroll, HRIS, or benefits platforms, particularly complex enterprise configurations and integrations.
- Experience working with third-party APIs and integration partners, such as Finch, Merge, or similar platforms.
- Experience building internal tools, scripts, or automations to improve integration reliability and reduce manual work.
- Experience in a forward-deployed engineering or technical solutions role, solving complex customer problems and translating them into scalable technical solutions.
What to expect
We aim to move quickly, and most candidates complete the process within 2–3 weeks. You can expect:
- An initial conversation with a recruiter.
- A conversation with the hiring manager to discuss your experience and approach to technical problem-solving.
- A practical technical exercise and conversations with cross-functional partners.
- A final conversation with company leadership.
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Equal Employment Opportunity Information
To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process.
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Thatch Health, Inc. is a financial technology company, not an FDIC insured depository institution. Banking services provided by Bangor Savings Bank, Member FDIC. FDIC insurance coverage protects against the failure of an FDIC insured depository institution. Pass through FDIC insurance coverage is subject to certain conditions.
Thatch Health, Inc. is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. The Thatch Health, Inc. Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.
This website is operated by Thatch Health, Inc. Insurance services are provided by Thatch Health Insurance Services LLC. See Thatch Health Insurance Services LLC insurance licenses.
Insurance services described on this website are provided by Thatch Health Insurance Services LLC and not the Health Insurance Marketplace® website. In offering this website, Thatch Health Insurance Services LLC is required to comply with all applicable federal laws, including the standards established under 45 CFR §§155.220(c) and (d) as well as 45 CFR §155.260 to protect the privacy and security of personally identifiable information. This website may not support enrollment in all Qualified Health Plans (QHPs) being offered in your state through the Health Insurance Marketplace® website. For enrollment support in all available QHP options in your state, go to the Health Insurance Marketplace® website at Healthcare.gov.