Technical Implementation Specialist at Texthelp in Remote

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.

Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As a Technical Implementation Specialist, you will lead the technical onboarding of Embrace® customers, ensuring successful setup of integrations, rostering, and Single Sign-On (SSO). You'll act as the primary technical contact during implementation, working with district-level IT administrators to configure integrations and validate customer data for a smooth transition to the platform.

Working closely with the wider Implementation team, you'll help customers become operational quickly by following established implementation processes, resolving straightforward technical issues, and escalating more complex problems when required.

Main responsibilities

In this role, you will:

• Execute the technical setup of customer integrations in line with established implementation plans and checklists.
• Configure, test and validate SSO integrations (including SAML and Google) and rostering connections (including Clever, ClassLink and direct APIs).
• Validate customer data and investigate basic data issues using PostgreSQL and Microsoft SQL.
• Support End-of-School and Back-to-School rollover activities for customers with existing integrations.
• Identify, document and escalate technical defects or data discrepancies to Senior Specialists or Engineering where appropriate.
• Maintain accurate technical documentation for each customer's implementation.
• Work closely with Implementation Specialists to ensure customer stakeholders receive timely updates on technical progress.
• Provide implementation-related technical support during customers' initial go-live period.

Essential criteria

• Associate's or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience.
• 1–2 years' experience in technical support, software implementation or a junior data analysis role.
• Ability to write and run SQL queries (PostgreSQL or Microsoft SQL) to retrieve and validate data.
• Understanding of web-based integrations, including APIs and Single Sign-On (SSO).
• Attention to detail when validating data mappings and configuration settings.
• Communicates clearly with customer IT administrators and explains technical processes in an accessible way.
• Able to manage work across multiple customer implementations simultaneously.

Desirable criteria

• Experience working within the K–12 EdTech sector.
• Experience using CSV files and Excel functions (such as VLOOKUPs and PivotTables) for data preparation and validation.
• Familiarity with ticket management systems such as Jira, Zendesk or Salesforce.
• Uses AI-assisted tools appropriately to improve troubleshooting, documentation or data validation workflows.

Please submit your application by Monday, August 3, 2026.

Please note: applications may close early due to high demand, so early submission is encouraged.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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