Title Specialist, Used Car Operations at Tesla in Naperville, IL

Tesla is seeking a Title Specialist within the Used Car Operations business. This team is responsible for ensuring seamless title transfers for all acquired vehicles across North America.

As a Title Specialist, you join a large and highly effective team tasked with efficiently and accurately processing all vehicle title transfers. This complex and administrative role requires high agency, a detailed and organized mindset, excellent communication skills, positive and collaborative attitude, and a track record of excelling in a high-volume administrative role. You learn fast, take directions well, maintain a hyper-focused workflow, and are highly organized. Title Specialists are the core of the team and keep the entire trade-in and used vehicle business turning.

Responsibilities

• Efficiently process administrative tasks for mail and vehicle title transfers, including opening mail, organizing, scanning, filing, reassigning, and shipping documents
• Identify, log, and resolve title or document issues by following up on actions, researching internal/external databases, and ensuring completion while upholding state and federal compliance
• Physically reassign ownership on state-specific vehicle titles with zero errors and complete DMV applications for duplicates, corrections, and title brands
• Document tasks, notes, and log productivity metrics in internal databases while navigating systems to gather additional data from vendors as needed
• Organize and package titles daily for shipment to auctions or buyers, maintaining an expert-level understanding of the team’s filing system and vendor shipment matrix
• Manage multiple administrative tasks throughout the day, keep an organized and tidy workstation, while staying focused to meet productivity targets (e.g., tasks per hour)
• Monitor emails and chat channels throughout the day for team updates and review and implement key changes requested with accuracy and immediacy

Requirements

• 3+ years of professional experience, preferably in a highly administrative role
• Bachelor's degree preferred
• Prior experience in an administrative and/or compliance related role, DMV/dealership, or vehicle registration/titling is required
• High agency, attention to detail, organization, and excellent verbal and written communication
• Must be able to read/write English clearly and legibly
• Intermediate experience with Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Notary designation is required but can be obtained after hire (paid by Tesla)

Compensation and benefits