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Associate Manager, Used Car Lease End Operations at Tesla · Brooklyn
Job Description
Tesla is seeking an Associate Manager, Used Car Lease End Operations to lead a team accountable for the performance and results of vehicle intake operations for all acquired lease returns across North America. This role requires advanced knowledge of vehicle damage assessment combined with proven leadership capabilities. You will establish goals, drive operational priorities, and ensure seamless customer experiences across the lease end journey.
Responsibilities
- Coach, manage and train a team of Used Vehicle Intake Specialist by establishing clear goals, own performance management conversations, and drive continuous improvement across intake workflows
- Oversee the process of assessing vehicle damage through photos and onsite inspections to determine severity, estimated parts, labor and repair time. Audit quality, uphold inspection standards and ensure accurate documentation in Tesla’s internal systems
- Establish and own team KPI’s. Monitor performance, identify improvement opportunities, and deliver regular updates to stakeholders
- Serve as the escalation authority for customers and internal teams, ensuring outcomes are accurate, consistent and aligned to Tesla’s policies and customer experience standards
- Identify and resolve systemic issues within the operational workflow. Escalate critical risks or opportunities, lead implementation of process changes, and measure results to sustain continuous improvement
- Establish effective and collaborative communication channels with stakeholders at all levels, both internal and external; cultivate and maintain strong partnerships across Tesla to support cross-functional business objectives
Requirements
- Bachelor’s degree in a related field, or equivalent experience. Vehicle appraisal or estimator certification preferred
- 3-5 years in auto damage appraisal, body repair or related field. 2+ years leading people in a relevant operations role
- Ability to assess vehicle damage severity, judge repair quality, and determine appropriate rectification for accurate cost assessment
- Demonstrated people management experience with the ability to set standards, hold the team accountable and delivery precise operational results
- Intermediate to advanced Excel skills including structuring data, identifying trends and turning findings into action. Proficiency in Microsoft Office and web-based tools
- Valid driver’s license. Ability to obtain applicable state licensing and work weekends and holidays as needed
Compensation and benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)
- Associate Mgr Sales Operations - $104,000 - $156,000/annual salary
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.