Legal Intern at Tennessee Secretary of State in Nashville, TN

Summary: Tennessee Secretary of State is dedicated to serving the citizens of Tennessee through its Administrative Procedures Division. The Legal Intern will assist support staff, administrative judges, and the director with daily functions of the office and special projects, providing customer service and managing inquiries related to various legal cases. Responsibilities: - Answer main APD phoneline, primarily responding to inquiries from parties to a case - Monitor APD’s generic email inboxes for filings and inquiries, responding accordingly, and uploading filings into APD’s electronic case management system - Receive, scan, and process mail - Assist with the issuance of outgoing orders and initiating case letters - Open cases in APD’s electronic case management system - Receive and process documents filed by parties to APD - Schedule preset dockets in shared calendar and in case management system - Make room reservations for hearings and meetings as needed in the Tennessee Tower, Tennessee State Library and Archives, and other buildings - Learn the functions other support staff perform and serve as backup for other staff members as needed - Perform other duties as assigned Required Qualifications: - Currently attending or having graduated from higher or professional education, including college, university, or law school - Strong oral communication skills - Strong written communication skills - Demonstrated desire and ability to synthesize and explain what is an important legal process for customers - Service-oriented attitude, both to customers and to colleagues - Understanding of legal documents and legal terminology with genuine interest in legal work - Willingness and ability to learn quickly, absorbing important information as to the legal meaning of documents throughout the litigation process - High attention to detail and accuracy - Strong clerical and organizational skills, managing and maintaining files and records - Ability to daily manage multiple high-volume tasks and correctly prioritize their timely completion in a fast-paced environment - Ability to seamlessly handle multiple tasks, such as answering the phone while simultaneously working on a project that requires attention to detail, accuracy, and thoughtful reasoning - Adept at quickly pivoting tasks while maintaining accuracy of work product, especially when workflow is interrupted - Demonstrated solid computer skills - Comfortable and confident with learning a new case management system - High competency with Adobe Pro, Excel, Outlook, and Word (required) - Ability to use or quickly learn virtual meeting platforms: Webex and MS Teams - Dedicated, hard work ethic - Self-starter - Reliable attendance - Prompt arrival at the office to begin work on time - Professional attire that reflects the professional atmosphere of the office per Secretary of State policy Preferred Qualifications: - Prior experience in the legal profession and with legal case management systems is preferred - PowerPoint (preferred) Required Skills: Legal case management systems Important Skills: Adobe Pro, Excel, Outlook Nice-to-Have Skills: Service-oriented attitude, Clerical skills, multitask, Professional attire