Teleperformance→
ZAF Training Manager UK 1274 at Teleperformance · Cape Town
Skills
Job Description
Overview
The Operations Training Lead helps the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to ensure employees are equipped with the requisite knowledge and skills to complete their tasks successfully. They devise learning strategies to ensure that the business and client strategic objectives are met.
Qualifications
Qualifications & Experience Required:
5-6 Years Training Experience
2-4 Years Management Experience (Preferred)
Occupationally Directed – Education Training and Development Practitioner L5
Generic Management Level 5 (Preferred)
MS Teams
TOPS
LEAD
Best T&D
MS OFFICE
Adult Learning Concepts
TP Arcade
TP Simulator
L&D Best Practice
Instructional Design
Assessing Competence
Responsibilities
Key Responsibilities:
Ensuring strategic alignment of the training department with business goals
Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
Identifying training needs by consulting with stakeholders and using needs assessments
Developing and delivering training solutions that meet business needs
Optimizing training processes for efficiency
Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
Managing the technologies and technical personnel required to develop, manage and deliver training
Evaluate organizational performance to ensure that training is meeting business needs and improving performance
Assess employees’ skills, performance and productivity to identify areas of improvement
Drive brand values and philosophy through all training and development activities
Effectively communicate with team members, trainers and management
Keep abreast of training trends, developments and best practices
Excellent written, verbal and interpersonal communication skills
Superb track record in developing and executing successful training programs
Critical thinker with innovative problem solving skills
Fantastic organizational and time management skills
Strategic and creative mindset
Meticulous attention to detail
Skills & Competencies Required:
Emotional Intelligence
Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action
Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.
Entrepreneurship
Visionary leadership often requires taking initiative, managing risks, and driving innovation.
Communication
Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.
Collaboration
Effective interpersonal skills are essential for teamwork and building strong professional relationships.
Open-Mindedness
Being receptive to different perspectives helps in building meaningful relationships.
Solution Orientation
Problem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.
Solution orientation is the mindset of focusing on solutions instead of just the problem.
They work together because:
Problem-solving helps understand the issue.
Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles.
Together, they ensure both analysis and action to fix problems efficiently
Process Excellence
Achievement-oriented individuals strive for efficiency and effectiveness in their work.
Critical Thinking
They analyze situations to overcome obstacles and achieve results