Compensation & Benefit - Eng - Penang at Teleperformance in Mayo, FL

Qualifications

• Diploma or Degree in Human Resources, Business Administration, Psychology, or a related discipline.
• 3–5 years of relevant experience in Compensation & Benefits, HR Operations, or related HR functions.
• BPO industry experience will be an added advantage.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Knowledge of the Malaysian Employment Act is advantageous.
• Good understanding of HR policies, SOPs, and HR systems.
• Experience in employee data management with strong attention to confidentiality.
• Fluent in English; Mandarin-speaker as additional languages will be an advantage.
• Possess own transportation for occasional travel between company sites(Georgetown & Bayan Lepas), where required.

Responsibilities

Compensation & Benefits Administration

• Support the administration, review, and maintenance of compensation and benefits programmes.
• Assist in developing and implementing compensation policies, salary structures, and market benchmarking exercises.
• Support annual compensation activities, including salary reviews, bonus administration, and benefits renewals.

Employee Benefits Operations

• Provide day-to-day operational support for employee benefits.
• Coordinate with external benefits vendors and service providers to ensure smooth administration and service delivery.

HR Helpdesk & Employee Support

• Manage HR Helpdesk enquiries and respond to employee queries relating to compensation, benefits, HR policies, and HR processes.
• Ensure employee enquiries are handled accurately and within agreed service levels.

HR Data Management

• Maintain accurate and timely employee records and HR data within relevant HR systems.
• Ensure proper documentation and adherence to data confidentiality requirements.

Reporting & Documentation

• Prepare compensation and benefits reports, dashboards, and documentation for management review and audit purposes.

Stakeholder Collaboration

• Work closely with Payroll, HR Business Partners, and other internal stakeholders to support smooth and effective HR operations.

Compliance & Governance

• Ensure compensation and benefits processes comply with applicable statutory requirements and internal HR policies.

Process Improvement & HR Projects

• Contribute to HR digitalisation and continuous improvement initiatives to enhance HR Helpdesk and C&B operational efficiency.
• Support local, regional, and global HR projects and initiatives as required.