Principal Technology Consultant at Telana in London

Who are we?

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. We leverage our problem solving skills and end-to-end capabilities to help our clients create better solutions for their customers and employees.

As a top-tier partner of Google Cloud and Microsoft, the market leaders for AI, Data, and Cloud, we work with some of the world’s biggest brands and government organisations to help them solve their toughest business and operational challenges; whether that’s attracting new customers, driving operational efficiency, or improving reducing risk.

We have received impressive external recognition for its innovative offerings, best-in-class capabilities, and tangible impact for customers across various industries: Telana is recognized as a Leader for Data, Analytics, and Machine Learning in the ISG Provider™ Lens for Google Cloud Partner Ecosystem in 2024, and a Rising Star in 2022 and 2023. We are an accredited Azure Expert MSP provider, and have also been awarded Google Cloud’s 2024 EMEA Public Sector Partner of the Year award.

What will your role be?

The Principal Technology Consultant is the senior technical relationship owner for a portfolio of strategic accounts, acting as the trusted technical advisor to client CIOs, CTOs and IT leadership. Often acting as “Account CxO” based on need, this role bridges commercial account management and technical strategy — shaping client technology roadmap, ensuring solutions align to business outcomes, and acting as the escalation point for technical credibility across pre-sales, delivery, and managed service.

This is a client-facing leadership role rather than a hands-on engineering role: as a Principal Technical Consultant you will set the technical direction, while working closely with delivery leads, architects, and engineering teams who execute.

What will you be doing?

Strategic account leadership

• Own the technical relationship with named strategic accounts, acting as the client's primary point of contact for technology strategy and roadmap conversations

• Build and maintain trusted advisor relationships with client CTOs, CIOs, and senior technical stakeholders

• Translate client business objectives into a coherent technology strategy spanning cloud platform, data, AI, and application landscape

Commercial and growth support

• Partner with account/sales leadership to identify and shape new opportunities within existing accounts, including cross-sell and upsell across platform, data, AI, and managed service lines

• Provide technical credibility and input into bids, proposals, and commercial qualification, particularly for complex opportunities

• Support contract renewals and expansion by demonstrating delivered value and forward roadmap

• Provide thought leadership and subject matter expertise, supporting marketing campaigns and events to promote Telana’s perception, reputation and capabilities in the industry.

Delivery support

• Act as escalation point for technical risk, ensuring issues are resolved before they threaten client relationships or delivery outcomes

• Review architecture and solution design at key account milestones to ensure alignment with client strategy and Telana standards (Azure Expert MSP, ISO frameworks)

Client advisory

• Run periodic technology roadmap and innovation sessions with client stakeholders

• Keep clients informed of relevant Microsoft/Google cloud and AI technology developments and how they map to their environment

• Represent the client's technical interests internally, ensuring delivery teams understand context and constraints

Key Relationships

• Internal: Sales leadership, Telana CTO, Heads of Practises, Managed Services and Service Delivery, solution architects, delivery/engagement leads

• External: Client CTO/CIO and senior technical stakeholders, Microsoft/Google partner teams where relevant to the account

Success Metrics

• Account growth (net revenue retention, cross-sell/upsell value) within owned portfolio

• Client satisfaction / NPS for owned accounts

• Technical win rate on qualified opportunities within the account

This may be you:

• Senior technical leadership experience (Enterprise Architect, Technical Director, CTO, or equivalent), ideally within an IT services, consulting, or MSP environment

• Strong working knowledge of Microsoft and/or Google cloud and AI technologies; able to speak credibly to CIOs on cloud, data, and AI strategy

• Track record of building trusted client relationships and translating technical capability into commercial outcomes

• Experience supporting or shaping bids/proposals; comfortable in a pre-sales-adjacent capacity

What we offer you

• You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth.
• Flexible, and trust-based work environment with a healthy work life balance.
• Our people come first. That’s why you’ll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform.
• Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications.
• We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won’t find a more welcoming place to work.
• We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.