Digital & Customer Success Specialist ITA at Technogym… · Cesena

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a detail-oriented and customer-focused Digital & Customer Success Specialist to ensure a successful activation of Technogym Digital Ecosystem, proactively supporting the Client in achieving Success on the most suitable KPIs. You will generate Best Practices on Customer Success that can support the sales team in maximizing product penetration and positioning. Additionally, you will contribute to maximise the number of people actively using the mywellness cloud platform, exploiting any upsell opportunity on software, devices and services (e.g. consulting).

Your Impact

• Guide new customers through onboarding, setup, and training to ensure effective adoption and understanding of the product or service.
• Build and maintain strong, trust-based relationships with customers to understand their goals, challenges, and success criteria.
• Proactively engage with customers through multiple channels to monitor satisfaction, provide support, and collect feedback.
• Educate customers on product features, updates, and best practices to help them maximize value and achieve desired outcomes.
• Collaborate with cross-functional teams (sales, marketing, product, support) to deliver seamless and consistent customer experience.
• Address and resolve customer issues promptly, ensuring a high level of satisfaction and retention.
• Manage customer accounts, including renewals, upsells, and cross-sells, to drive growth and meet revenue targets.
• Monitor usage and adoption data to identify at-risk accounts and develop proactive retention strategies.
• Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities for product enhancement.
• Develop customer success plans, training materials, and documentation to support long-term engagement and product utilization.
• Promote customer advocacy by identifying satisfied clients for testimonials, case studies, and referrals, contributing to brand reputation and growth.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• Minimum of 3 years of experience in digital sales or a related field.
• Excellent English proficiency and strong knowledge of digital products and market trends.
• Proven track record in achieving sales targets and managing sales processes.
• Strong analytical skills and ability to conduct market analysis and benchmarking.
• Demonstrated project management and goal orientation abilities.
• Experience in coordinating cross-functional teams and managing customer relationships.
• Excellent negotiation and sales techniques.
• Ability to manage multiple tasks and projects simultaneously.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!