Customer Support Specialist at Techni-Tool, Inc. in Dallas, TX

Summary: Techni-Tool, Inc. is a premier CNC Machining and Industrial Tooling Distributor, and they are seeking a Customer Support Specialist to join their expanding team. The role involves monitoring purchase and sales orders, maintaining communication with vendors and customers, and ensuring timely delivery of products.

Responsibilities:
- Monitor ALL open purchase orders and sales orders
- Continuous contact with Vendors/Suppliers to ensure that orders are shipped and/or received in a timely manner
- Maintain communication with Customers and Sales personnel with updates on item delivery status
- Timely notification of Customers/Vendors and Company personnel if critical shipments are late
- Work with Vendors and Customers to solve any issues that would delay shipments and deliveries
- Work with our warehouse and vendors to ensure that all items are delivered and free of defects
- Manage updates and notes in ERP system for outstanding orders
- Prioritize Red (Critical) orders with expediency for delivery to customers/warehouse
- Monitor and respond to incoming customer and vendor calls and e-mails
- Customer quote processing and follow-up
- Customer order entry
- Manage customer order report and VMI ordering
- Verify and monitor purchase and sales orders including expediting and tracking orders
- Print pick tickets and customer order acknowledgements
- Assist in Customer returns or refurbishment
- Interact with vendors regarding products and pricing
- Negotiate with vendors and customers on pricing

Required Qualifications:
- Customer Oriented - Ability to take care of the customers' needs while following company procedures
- Detail Oriented - Ability to pay attention to the minute details of a project or task
- Proficiency in Microsoft Office Suite required
- Education: High school or equivalent (Required)
- Experience: related field/industry: 1 year (Preferred)

Preferred Qualifications:
- Experience in Industrial Distribution, CNC Machining, Inside Sales in related field/industry preferred
- ERP System experience preferred

Required Skills: Industrial Distribution, CNC Machining, Inside Sales, Microsoft Office Suite, ERP Systems, Customer Centricity

Benefits: 401(k), 401(k) matching, Dental insurance, Flexible schedule, Health insurance, Paid time off, Vision insurance, Quarterly Performance Rewards