Senior Solution Architect - Vendor Management… at TDCX · Malaysia

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Architecture Ownership

• Define, document, and maintain the end-to-end system architecture, covering frontend, backend, AI/ML and integration layers.
• Ensure that all components are modular, scalable, and cloud-native, adhering to GCP best practices.
• Approve technology stack selections, API standards, and data models proposed by vendors.
• Maintain architectural diagrams, technical documentation, and component relationships.

Vendor Technical Oversight

• Serve as the technical counterpart and reviewer for all vendor engineering teams.
• Conduct architecture and design reviews to validate technical soundness, scalability, and security alignment.
• Enforce compliance with agreed integration standards, coding conventions, and deployment practices.
• Provide direction during cross-vendor discussions, ensuring seamless communication between the platform and scoring engine teams.

Integration & API Governance

• Define and oversee API contracts, data schemas, and communication protocols between vendor systems.
• Review and approve API documentation, OpenAPI specifications, and integration test cases.
• Ensure backward compatibility, error handling, and version control in multi-vendor environments.
• Lead resolution of technical integration conflicts or data mapping discrepancies.

Security & Compliance Alignment

• Collaborate with the Security & Compliance Officer to ensure adherence to ISO 27001, ISO 27018, and GDPR requirements.
• Review and validate vendor implementations of encryption, access control, and tenant isolation.
• Participate in security audits, data protection reviews, and incident response planning.

Performance, Scalability & Resilience

• Establish and track key performance benchmarks (e.g., crawl speed, API response, uptime).
• Validate system design for elasticity, fault tolerance, and load balancing under GCP.
• Review DevOps and CI/CD pipelines for efficiency, security, and compliance alignment.

Change Control & Roadmap Continuity

• Evaluate the technical impact of new business requirements, scope changes, or integrations.
• Ensure the MVP architecture supports future AI/LLM-based features and advanced analytics capabilities.
• Maintain architectural continuity during vendor transitions or scaling phases.

Technical Leadership & Communication

• Provide technical direction to internal teams and vendor leads.
• Communicate complex technical concepts to non-technical stakeholders clearly.
• Serve as the escalation point for all architecture-related issues and decisions.
• Prepare regular architecture status reports for executive review.

Who are we looking for?

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum 10 years of experience in software or solution architecture roles, preferably within data-intensive or AI-driven platforms.
• Proven experience in managing or overseeing third-party software vendors or distributed development teams.
• Hands-on expertise with: Backend (Node.js, Python); Frontend (React or equivalent); Database (PostgreSQL, NoSQL familiarity); Cloud (Google Cloud Platform preferred, AWS, or Azure); DevOps (Docker, Kubernetes, CI/CD pipelines).
• Understanding of structured data frameworks (schema.org, JSON-LD), data governance, and AI/ML integration.

Soft Skills

• Strong cross-functional leadership and communication skills.
• Ability to balance technical rigor with business pragmatism.
• Exceptional documentation and stakeholder management skills.
• Proven ability to manage conflict resolution and decision-making across teams.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit http://www.tdcx.com.