Sales Account Manager (Sales Agent) at TDCX in Vietnam

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Proactively hunt and engage net-new customers through outbound prospecting activities including cold calling, email outreach, account mapping, and customer discovery conversations.
• Generate qualified cloud opportunities through proactive outbound hunting and customer discovery activities, enabling downstream sales teams to accelerate pipeline conversion and revenue growth.
• Execute high-volume outbound activities daily to build, manage, and grow a healthy sales pipeline across assigned territories and industries.
• Identify customer pain points, business challenges, and digital transformation opportunities to position relevant cloud and technology solutions.
• Conduct discovery conversations with business and technical decision makers to understand current environments, cloud maturity, business priorities, and potential solution fit.
• Qualify leads based on business needs, technical requirements, buying signals, and opportunity potential before transitioning opportunities to downstream sales teams.
• Drive pipeline generation aligned to defined KPIs including talk time, outbound activities, opportunity creation, and pipeline contribution targets.
• Develop strategic account penetration plans to maximize customer engagement and uncover whitespace opportunities within assigned accounts.
• Maintain accurate CRM hygiene, activity tracking, pipeline updates, and opportunity documentation.
• Collaborate closely with internal stakeholders including technical specialists, sales teams, partner ecosystems, and operations teams to accelerate opportunity progression.
• Stay updated on cloud technologies, industry trends, competitive landscape, and emerging digital transformation initiatives.
• Demonstrate strong sales discipline, resilience, urgency, and adaptability in a highly target-driven environment.
• Contribute ideas and recommendations to improve outreach strategies, pipeline generation effectiveness, operational efficiency, and customer engagement models.
• Any other duties and responsibilities assigned by management from time to time within your category of employment.

Who are we looking for?

• Excellent communication skills, both written and verbal.
• Minimum academic qualification: Diploma or Degree in IT, Computer Science, Business, Engineering, or related disciplines.
• Minimum 2–3 years of experience in B2B outbound sales, inside sales, demand generation, sales development, business development, or cloud sales environments.
• Proven experience in outbound prospecting, cold calling, lead qualification, pipeline generation, and opportunity creation.
• Strong hunter mentality with demonstrated ability to consistently meet or exceed outbound sales and pipeline generation targets.
• Comfortable operating in highly KPI-driven and activity-based sales environments.
• Strong interest and understanding of cloud technologies, digital transformation, and enterprise technology solutions.
• Ability to engage confidently with business stakeholders, IT leaders, and decision makers through consultative and value-based conversations.
• Excellent stakeholder management, presentation, negotiation, and communication skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to work independently while collaborating effectively within cross-functional and regional teams.
• Cloud certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, or equivalent certifications will be an added advantage.
• Experience in SMB or mid-market customer acquisition environments is highly preferred.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit http://www.tdcx.com.