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Customer Service Executive - Car… at Tata Capital · Chhattisg…
Mid LevelOn-siteFull-timeChhattisgarh, India
Job Description
Customer Service Executive - Car Finance - Used Car Loans - Raipur - Pujari Chambers (3rd Floor) - CSE*
Location: Chhattisgarh, India
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Key Responsibilities
- Source used car loan business through dealers, direct sales, referrals, and channel partners.
- Develop and maintain strong relationships with used car dealers, DSAs, brokers, and customers.
- Conduct customer profiling and preliminary credit assessment.
- Collect and verify customer documents as per company policy.
- Coordinate with credit, operations, and documentation teams for loan processing.
- Ensure timely loan disbursement and customer onboarding.
- Achieve monthly disbursement, login, and revenue targets.
- Monitor portfolio performance and support collection teams in reducing delinquency.
- Ensure compliance with KYC, RBI guidelines, and internal credit policies.
- Generate market intelligence regarding competition, pricing, and customer trends.
- Maintain MIS and daily activity reports.