IT Specialist 1 - Quality %26 Regulatory… at Tampa General… · Tampa

Under the direction of an IT Manager or Director and in and accordance with established policies and procedures, the IT Specialist I provides functional and technical support for assigned business and administrative application systems. This role performs system analysis, configuration, testing, implementation, training, and ongoing support to ensure applications effectively support Tampa General Hospital's strategic and operational objectives and in accordance with mission, vision and values. The Specialist I demonstrates mastery of workflow analysis, design, development, testing, training, implementation, management and support of assigned application systems and/or projects. Responsible for serving as a subject matter expert and performing job duties as assigned.

Essential Functions:

• Provide functional and technical support for assigned enterprise applications across clinical and non-clinical domains (e.g., HR, Finance, Supply Chain, Workforce, Compliance, Facilities).
• Perform routine to moderately complex system analysis and troubleshooting; document findings and escalate issues as appropriate.
• Support application performance, availability, and data integrity, partnering with senior team members to resolve issues.
• Assist with system updates, patches, fixes, and upgrades, including validation and regression testing.
• Support workflow analysis, system design, and automation initiatives to improve business processes.
• Assist leadership with project coordination and contribute to future application and technology strategy.
• Support and troubleshoot system integrations (interfaces, file feeds, middleware) under guidance of senior staff.
• Serve as the primary IT point of contact for assigned departments, collaborating with operational leaders to understand requirements and deliver solutions.
• Coordinate with vendors for assigned systems, including issue tracking and service request management.
• Develop, maintain, and adhere to application documentation in accordance with TGH IT standards, including workflows, configurations, and standard operating procedures.
• Support end-user training, create job aids and user documentation, and provide ongoing application guidance.
• Follow TGH security, privacy, governance, and compliance standards; support audits, change management, and continuity planning activities.

Education Qualifications:

• Associate’s Degree Information Technologies
• Associate’s Degree Computer Science
• Associate’s Degree Related Field

Experience Qualifications:

• Associate's degree with 6 years information technology / applications experience including multi-application mastery of design, build, test, and support of job-related applications or equivalent healthcare/heath related experience OR bachelor's degree with 5 years information technology experience or healthcare operations experience.
• Industry recognized certification(s) relevant to assigned systems and platforms.
• Epic certification.

Skills and Abilities:

• Knowledge of the assigned/owned application systems and full application/system lifecycle execution (requirements through production support—within an enterprise IT environment.
• Skill in analyzing current-state workflows, identifying gaps/inefficiencies, and designing future-state processes and system solutions that meet end-user and operational needs.
• Ability to evaluate hardware/software options using end-user criteria; diagnose issues across owned and downstream systems; and resolve incidents and complex problems beyond routine scope using established standards and protocols.
• Skill in creating and maintaining detailed technical and functional documentation in alignment with IT standards, including process workflows, interface flows, specifications, data dictionaries, change/downtime procedures, and communication plans.
• Skill in communicating effectively with department managers, senior staff, peers, vendors, and IT leadership; translating business needs into technical requirements; and providing clear updates, training, and guidance.
• Coordinate with vendors for assigned systems by tracking issues, supporting service requests, and with project-related requirements.
• Ability to support project management activities (planning, coordination, risk/issue tracking), delegate/coordinate tasks to meet goals, and serve as a mentor/resource to analysts while driving results.