Head Of Quality & Process Management Section… at Talents Tide · Dubai

Role Purpose

To develop and manage quality and process improvement activities, ensuring that all organizational units comply with quality and excellence standards, while overseeing operational plans, policies, and related initiatives within the institutional framework.

Key Responsibilities

Quality Management & Governance

• Develop and implement quality management frameworks, policies, and procedures
• Ensure compliance with institutional excellence and quality standards
• Monitor adherence across all organizational units

Process Improvement & Optimization

• Lead initiatives to improve and optimize organizational processes
• Develop methodologies for process standardization and continuous improvement
• Design and maintain process manuals and service procedures

Performance Monitoring & Reporting

• Oversee the annual operational plan, including KPIs, projects, and budgets
• Monitor departmental performance and provide regular progress reports
• Identify gaps and implement corrective action plans

Audits, Compliance & Risk

• Oversee internal quality audits across departments
• Review gap analysis reports and ensure implementation of improvement actions
• Monitor and assess quality-related risks and develop mitigation plans

Quality Programs & Certifications

• Manage quality programs and certification requirements in coordination with stakeholders
• Maintain and update a database for certifications, awards, and compliance requirements

Strategy & Excellence

• Contribute to innovation and institutional excellence initiatives
• Support strategic objectives through quality and performance enhancement
• Represent the department in internal and external committees and meetings

Financial & Reporting

• Provide input for budget preparation in coordination with Finance
• Monitor budget utilization and report variances
• Prepare periodic reports and improvement recommendations

People Management

• Lead and manage the quality and process team
• Set objectives and monitor team performance
• Identify training needs and support employee development

Qualifications & Requirements

• Bachelor's degree in:
  • Quality Management
  • Process Improvement
  • Performance Management or related field
• Minimum 7+ years of relevant experience
• Strong experience in:
  • Quality frameworks
  • Process improvement
  • Performance management

Key Competencies

• Strategic thinking
• Leadership and team management
• Strong analytical and problem-solving skills
• Process optimization expertise
• Stakeholder management

Preferred Profile

• Experience in government or semi-government entities
• Strong exposure to institutional excellence frameworks

Preference will be given to UAE Nationals (Emiratis)