T Hub - IoT Senior Specialist at T-Mobile… · Warsaw

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What tasks await you?

You will work closely with IoT Operations team in Germany responsible for operational aspects of the Deutsche Telekom M2M/IoT network and services.

The task of the Service Quality Engineer is the service configuration and troubleshooting of M2M services for Business Market Europe/World-wide customers in its entire lifecycle.

Telco Engineer for ePC connectivity area (APN & IPVPN / IPSEC)Business Services

High level responsibility overview:

• Coordination of troubleshooting and problem solving in multinational environment

• Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, utilization)

• Documentation of High Level E2E service architecture/chain including responsibility split

• Regular updates of Knowledge Base, On-Call procedures, Expert Advices.

• Being Technical contact person for internal and external partners and Customers in the area of responsibility.

• Support for SLA/OLA & ITIL processes development and optimization.

• Support for E2E monitoring planning & optimization (Sigos/GlobalRoamer).

• Support for new service design and implementation – to achieve operational readiness before commercial service launch.

Daily tasks overview:

• Analysis of customer incidents using various network tools (e.g. Elastic/Protocol Analyzer).
• Analysis of service behavior based on available monitoring and performance counters.
• Handling of incident / problem tickets in SM / CRM tools (e.g. HP Service Manager)
• End-to-end support of new setups/changes/cancellations between IP VPN customer and Telekom technicians. (IPSEC tunnel setup, APN setup - basic testing & troubleshooting)
• End-to-End testing of IPVPN / APN connections with different test-devices and sim cards – change validation process.
• Processing of orders / changes via ticket-systems (SM / CRM tools).
• Processing of Jira demands/orders via Kanban/Sprint logic (Atlassian Jira / Confluence).
• Preparation of the priority list for new IPVPN establishments/changes/terminations – change prioritization / backlog handling.
• Maintenance and Documentation of IPVPN Setup in support systems

Other:

• On-call support ability – up to 5 times per year (1 week on-call)
• Maintenance during nightshift – up to 6 times per year
• Business trips ability – up to 3 times a year
• 1-2 office days per week (Warsaw)

What skills will be appreciated?

Your Profile:

• Education - Bachelor studies in the Telco/IT environment, or communications engineering,
• Practice - At least 2-3 years professional experience in the NT / IT environment ideally in the field of mobile data services / Internet
• Language skills:
  • English - good communication skills in speech and writing

Tech skills:

• Basic - Mobile Network topology and services understanding (2/3/4/5G),
• Medium - ePC background – knowledge about: APN, DNS, Radius, Diameter
• Medium - networking – IP technology (e.g. IPv4, IPv6), DHCP, sub-net configuration, routing check, network issue troubleshooting, protocol analysing with Wireshark
• Advanced – IPVPN / IPSEC tunnel setup and maintenance

Soft skills:

• Collaboration in international environment,
• Accountable approach for a service availability and quality,
• Communication with different vendors and customers
• willingness to learn company-specific tools and solutions

Our offer for you

Benefits:

• Stable employment based on employment contract,
• Medical package and life insurance,
• Access to training platforms: Percipio, Coursera, Rodos,
• Benefit platform,
• Additional day off on birthday/name day,
• Free parking space,
• Flexible hybrid work model

Our offer for you:

Working at T‑Mobile’s T Hub allows you to develop in an innovative tech environment, shaping modern AI, cloud and automation solutions. You’ll collaborate within diverse, international teams and work with cutting-edge technologies, benefiting from a culture of continuous learning and development.

Benefits

        - No dress code

• you can just be yourself here

        - Medical,
  

sport and life insurance packages at preferential terms

        - Access to: Percipio, Coursera, Rodos learning platforms

        - Access to our products and

services at preferential terms

        - Employment contract-based cooperation

        - Know Talent - receive training

or financial bonus for recommending new employees

What will your recruitment process be like?

A fair approach to all people who want to join T Hub means that:

• The recruitment process is transparent;
• Our recruitment decision is based solely on an assessment of your skills (your race, skin color, sexual orientation, gender identity, origin, disability, political view, appearance, or religion will not have any influence on yhe outcome of the process);
• Regardless of the outcome of the process, you will get detailed feedback.

Who are we?

We're one of the four European technological hubs of the Deutsche Telekom group, to which T-Mobile belongs. Thanks to this, you have the opportunity to work on global projects as well as collaborate with business partners from various industries. Whether it's automotive, security, banking, or countless other options - be sure to explore them all!