Customer Support Specialist (L1) at Syrve in Cairo

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission
At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product
Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We're presently expanding our multinational team and seeking a Customer Support Specialist.

Responsibilities

• Registration of all client requests in the task management service
• Ask customers targeted questions to quickly understand the root of the problem
• Provide prompt and accurate feedback to clients
• Properly escalate unresolved issues to appropriate internal teams
• Providing advice to clients on using the software
• Prioritize and manage several open issues at one time
• Receiving and resolving requests via email
• Acting as the first line of support for all external delivery integrations
• Creating new instructions in the knowledge base
• Maintain jovial relationships with clients

• Proficient in written and verbal communication in English and Arabic.
• Basic computer and printer skills
• Introduction to local and global computer networks
• Hands-on experience with Windows/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Experienced in using CRM systems, clear understanding of the workflows

We offer

• Work at a truly international company with a global footprint
• Fully remote — work from anywhere
• Comprehensive health insurance
• 2-2 work schedule (2 days on, 2 days off)