Service Desk Specialist II - ST at SwitchThink… · Location…

The Service Desk Specialist II has the primary responsivities for receipt, triage, and resolution of Service Requests and Incidents related to computer systems, hardware, or software to clients over the phone, online, or in person. They are responsible for resolving escalated issues, supporting the Service Desk Specialist I, and identifying ways to improve the overall Client Experience provided by the Service Desk. The Service Desk Specialist II must utilize excellent customer service, problem solving, and technical reasoning skills. They also must multitask and organize their work effectively to meet their daily, weekly, and monthly goals.