Senior Manager – Technology and Operational Risk… at SWIFT · London

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

The Senior Manager – Technology and Operational Risk Reporting is responsible for leading the first technology and operational risk reporting, ensuring senior management and governance committees receive timely, accurate and insightful reporting on the organisation's operational and ICT risk profile.

The role supports the effective oversight of operational and technology-related risks through high-quality management information, trend analysis and meaningful risk insights. Working across Technology, Risk Management, Cyber Security, Operational Resilience and business functions, the Senior Manager ensures reporting reflects the organisation's current risk landscape and supports informed strategic decision-making.

The role is responsible for the continual enhancement of Operational and Technology Risk reporting, including the development of risk metrics, dashboards and reporting standards, while driving improvements in data quality, reporting automation and governance. The position plays a key role in supporting compliance with the Organisation's Risk Management Framework and applicable regulatory requirements (DORA, NIS-2, etc.).

Key Responsibilities

Operational and Technology Risk Reporting

• Lead the preparation and delivery of monthly Operational and ICT Risk reporting to Executive Management and other governance forums.
• Ensure reporting provides a comprehensive view of the ICT risk profile, highlighting key risks, emerging themes and material issues.
• Deliver executive-level reporting that is clear, concise and focused on strategic decision-making.
• Provide analysis and commentary on risk trends, key drivers and areas requiring management attention.
• Ensure reporting aligns with the Swift's enterprise risk management framework and methodology.

Strategic Risk Insight

• Analyse operational and technology risk information to identify emerging risks, systemic issues and trends.
• Challenge data and reporting inputs to ensure management information is accurate, meaningful and decision-focused.
• Recommend improvements to risk metrics and reporting to enhance executive oversight.
• Support senior stakeholders in understanding Swift's technology risk profile and risk exposure.

Operational and ICT Risk Management

Coordinate and Lead reporting across areas including:

• Operational Risk
• ICT Risk
• Technology Resilience
• Third-Party ICT Risk
• ICT Incident Management
• Operational Resilience
• Key Risk Indicators (KRIs)
• Risk Appetite Metrics
• Internal Audit and Regulatory Findings
• Risk Issues, Actions and Control Effectiveness

Ensure significant issues and deteriorating risk positions are appropriately escalated.

Executive and Board Reporting

• Develop reporting for Senior and Executive Management as well as Board Committee as required.
• Prepare executive briefing papers and management summaries.
• Present risk reporting and analysis to senior management and governance forums where required.
• Ensure reporting supports effective oversight and informed risk-based decision-making.

Reporting Governance and Continuous Improvement

• Establish and maintain reporting standards, governance and quality assurance processes.
• Drive continuous improvement of Operational and Technology Risk reporting through automation, data visualisation and enhanced analytics.
• Oversee the development of dashboards and management information using reporting tools such as Power BI.
• Improve reporting efficiency while maintaining strong governance and data integrity.

Data Governance

• Oversee the collection, validation and governance of Operational and Technology Risk data.
• Work closely with Technology, Operational Risk and business stakeholders to improve data quality and reporting consistency.
• Establish controls to ensure completeness, accuracy and timeliness of reporting information.

Stakeholder Leadership

• Build strong relationships across Technology, Risk, Cyber Security, Operational Resilience and business functions.
• Act as the primary point of coordination for Operational and Technology Risk reporting.
• Influence stakeholders to improve reporting quality, governance and risk transparency.
• Support regulatory reviews, internal audits and assurance activities relating to Operational and Technology Risk reporting.

Skills and Experience

Essentials

• Extensive experience in Technology Risk, Operational Risk, Enterprise Risk or Risk Reporting within banking or financial services.
• Knowledge of DORA, NIS-2 and ICT risk regulatory expectations.
• Demonstrated experience preparing executive and Board-level reporting.
• Strong understanding of operational risk, ICT risk and technology governance.
• Experience interpreting complex risk information and translating it into clear executive insights.
• Strong analytical, communication and stakeholder management skills.
• Experience developing management information and dashboards using reporting and visualisation tools.
• Proven ability to influence senior stakeholders and drive reporting improvements.

Desirable

• Experience with Governance, Risk and Compliance (GRC) platforms.
• Experience supporting regulatory engagements and internal audits.
• Professional qualifications in Risk Management, Information Security or Technology Governance (e.g. CRISC, CISA, CISSP, FRM or equivalent).

Key Competencies

• Strategic thinking and business acumen
• Executive communication and report writing
• Technology and operational risk management
• Data analysis and interpretation
• Governance and regulatory knowledge
• Stakeholder engagement and influencing
• Leadership and coaching
• Continuous improvement and innovation
• Planning, organisation and delivery excellence

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.