Assistant Manager at Sweetwaters Coffee & Tea in Ann Arbor, MI

ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 30 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We currently have over 30 locations and continue to grow across the nation.

Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to: • Communicate to build strong relationships.

• Create a contagiously fun environment for staff & guests.

• Be passionate about seriously great drinks, foods & service.

• Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION Our ideal candidate will assist in the operations and management of a corporate Sweetwaters Coffee & Tea cafe and foster a fun working environment while focusing on bottom line profits. Be ready to handle high volume and dynamic and youthful staff & guests. Candidates enjoy working with people, leading a team, and have a passion for making premium handcrafted beverages.

This Sweetwaters is located in the vibrant and busy University of Michigan Student Union with easy access to bus routes.

Responsibilities:

• Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
• Encourage and guide the team to meet sales goals
• Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Ensure the café is clean, organized, and inviting at all times.
• Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
• Supports GM in all areas of operations including but not limited to: weekly orders, monthly inventory, training, marketing, and scheduling.

Requirements:

• Food service experience.
• Proven sales experience.
• Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.
• Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.
• Loves to laugh and work in a positive environment.
• Ability to lift and or move up to 30 lbs.
• Part or full-time

Education:

• High school or equivalent

Training & Opportunities

General Management training offered to qualified candidates. Opportunity for professional advancement in our growing company.

Compensation & Benefits$17.00-$19.00 per hour**Tips can be earned on top of hourly rate. Minimum 30 hours per week. Must have night and some weekend availability.

Brewed coffees, teas, and Cold Brews are a perk during shifts!

Benefits for full-time employment.