Clerical Operations Clerk at Sutter Health in Lakeport, CA

We are so glad you are interested in joining Sutter Health!

Organization: SLH-Sutter Lakeside Hospital

Position Overview: Regulates and maintains patient appointment schedules for interventional radiology, diagnostic imaging and special procedures.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). Job Description modifications for union represented position are subject to CBA guidelines.

JOB ACCOUNTABILITIES:

OPERATIONS: • Schedules patients for interventional radiology, diagnostic imaging and special procedure exams. • Is knowledgeable about scan types, preparations, length of exams, schedule guidelines, i.e. which are monitored by a physician. • Reads clinical information from the orders, schedules appropriately; requests assistance from interventional radiology technologists, nurses or physicians regarding appropriate scheduling. • Correlates scheduling of same day examinations with radiologists and nurses as to the time slot/preparation. • Schedules patients with requests from physicians. • Schedules patients with faxed requests. • Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions. • Arranges copies for patients needing films when being referred for outside treatment. • Informs patients about lab information and follows up on lab results before examination date. • Maintains the upkeep of the scheduling book and future booked exams. Maintains the follow up appointment patient log sheet. • Acts as liaison between medical offices, nurses, radiologists and physicians when booking any patients requiring admittance. • Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility. Obtains medication information, height, weight and previous medical history. • Screens patients thoroughly using the history/screening form. Alerts radiologist of severe contrast allergies or other issues in medical history which may impact procedures prior to exam date to enable us to arrange pre-medication or labs. • Acts as liaison when follow up labs are required. • Confirms appointments and preparations the day before with patient and nurses. • Reschedules waiting patients as necessary in emergencies. • Creates color coded folders, labels folder with medical record labels, files folders. Supplies nurse with appropriate patient information. • Informs staff and physicians of patient arrivals, cancellations and concerns. • Expedites jacket and chart troubleshooting for add-on patients.

PHONES/FAXES/SUPPLIES: • Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients. • Answers general questions from patients and staff. • Checks fax machine daily for orders and patient information pertaining to schedule exam. • Faxes appropriate paperwork. • Informs the ordering clerk when supplies are running low, folders, labels etc. Inventories and orders all office supplies regularly as assigned or needed. Participates in continuous quality improvement activities.

EDUCATION:

HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE: 2 years of recent experience.

SKILLS AND KNOWLEDGE: Organizational and multi-tasking skills.

Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs.

Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion.

Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.

Ability to work with others in a flexible and cooperative manner.

Ability to maintain composure during challenging interpersonal interactions.

Active listening skills; including interpersonal skills and telephone communication.

Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day.

PHYSICAL ACTIVITIES AND REQUIREMENTS: See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift: Days

Schedule: Varied

Shift Hours: 8

Days of the Week: Variable

Weekend Requirements: Occasionally

Benefits: No

Unions: Yes

Position Status: Non-Exempt

Weekly Hours: 0

Employee Status: Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.25 to $34.43 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.