Customer Support Specialist - Dutch WFH at Surgo in South Africa

Dutch Speaking Customer Support Specialist (Remote)
Fully Remote

A rapidly expanding international customer experience company is looking for a fluent Dutch-speaking Customer Support Specialist to join their remote team.

This opportunity is ideal for a service-driven professional who enjoys helping customers, thrives in a fast-paced digital environment, and is passionate about delivering exceptional customer experiences from the comfort of home.

What You'll Be Doing

• Provide professional and friendly support to Dutch-speaking customers across multiple channels
• Handle customer enquiries relating to orders, deliveries, product information, refunds, and account support
• Resolve customer concerns efficiently while maintaining a positive brand experience
• Respond to customer interactions via phone, email, live chat, and social platforms
• Ensure all customer records and case notes are updated accurately
• Work collaboratively with internal teams to ensure timely resolutions
• Identify recurring customer issues and contribute ideas for service improvements
• Maintain a high standard of communication and professionalism in every interaction
• Meet individual quality standards and productivity goals

What We're Looking For

• Fluent Dutch language skills (spoken and written)
• Previous experience in customer service, support, hospitality, retail, or contact centre environments
• Strong communication and problem-solving abilities
• Comfortable working independently in a remote environment
• Excellent attention to detail and administrative accuracy
• Confident using online systems, CRM platforms, and digital communication tools
• Ability to multitask and manage workload effectively
• Positive attitude with a customer-first mindset
• Reliable internet connection and suitable home-office setup

Working Hours

• Flexible rotational shifts between 07:00 and 22:00 (Netherlands time)
• Weekend availability required on a rotational basis

What's on Offer

• Fully remote work opportunity
• Competitive salary package between R35,000 – R45,000 per month depending on experience
• International exposure within a growing global business
• Ongoing training and career development opportunities
• Supportive and collaborative team culture

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: recruitment@surgo.co.za