Customer Service Representative -… at SupplyOne, Inc. · Austell

Summary: SupplyOne, Inc. provides packaging and supply chain solutions. The Customer Service Representative serves as the communication link between customers, sales, and operations, managing orders, quotes, customer support, inventory coordination, and problem resolution while supporting customer satisfaction and sales growth.

Responsibilities:
- Process and confirm orders and/or communicate what needs to be ordered the day they are received
- Generate standard quotes within 24-48 hours of receipt
- Answer phones by the 3rd ring and all emails by the end of each day
- Build, maintain, and keep price lists current to protect and maintain GP margins
- Build accurate specs and inventory items within 24-48 hours
- Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution
- Monitor customer min/max, open orders, back orders, and inventory levels, alerting customers immediately to changes to deliver on time, in full, and in spec (DIFOTIS)
- Must frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards
- Serve as liaison with sales, purchasing, design, manufacturing, and shipping
- Prepare proposals and miscellaneous correspondence
- Maintain thorough customer records
- Monitor and resolve slow payment issues
- Assist with slow-moving inventory
- Expedite material based on customer needs

Required Qualifications:
- High School Diploma or GED
- Strong organizational skills with the ability to prioritize tasks
- Demonstrated initiative in personal and professional development
- Basic arithmetic skills, including gross profit calculations
- Attention to detail and accuracy
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
- Ability to communicate effectively in writing, verbally over the phone, and in person at our site, customer sites, and third-party locations
- Maintain regular and punctual attendance
- Continuous improvement and process improvement initiatives
- Data analysis, reporting, and leveraging metrics to support decision-making
- Leading or participating in cross-functional projects and process enhancement efforts
- Experience working within ERP, CRM, or other business systems to improve customer service and operational outcomes
- Developing and documenting standard operating procedures (SOPs) and best practices
- Supporting inventory optimization, order management improvements, and customer service process enhancements
- Strong problem-solving skills with the ability to identify root causes and implement sustainable solutions
- Experience working in a manufacturing, distribution, packaging, or supply chain environment

Preferred Qualifications:
- Experience in a customer service role preferred

Required Skills: Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Gross Profit Calculations, Data Analysis, ERP Systems, CRM Systems, Standard Operating Procedures, Inventory Optimization, Order Management, Root Cause Analysis, Supply Chain, Written and Verbal Communication

Benefits: Bonus based on company performance, Medical, dental, and vision insurance, 401(k) retirement savings plan with company match, Paid time off (including vacation, company holidays, and parental leave), Employee Assistance Program (EAP), Life insurance, Disability coverage, Wellness programs