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Executive Manager, Broker Experience at Suncorp · Sydney
Job Description
Executive Manager, Broker Experience
Location: Sydney, NSW, Australia
- Shape and deliver a consistent go to market experience across our broker partners
- Turn broker insights and segmentation into sustainable growth
- Build sales capability and influence Commercial Insurance strategy
About the Role
You will lead market execution and support the distribution strategy across Commercial and Personal Injury Insurance.
You will strengthen broker segmentation, sales disciplines, performance monitoring and Voice of Customer programs.
Working across national and state distribution teams, you will create a consistent broker value proposition supported by customer relationship management tools and portfolio insights. You will partner with underwriting, portfolio, claims and marketing teams to improve broker and customer outcomes.
This is a 12-month contract opportunity.
What You'll Do
- Lead the execution of intermediated distribution priorities across national and state teams.
- Refine broker segmentation and engagement programs to support retention and sustainable portfolio growth.
- Translate Voice of Customer findings into prioritised improvements for brokers and customers.
- Optimise Connect360 and portfolio insights to support effective broker engagement and market management.
- Coordinate broker communications, tenders and programs that strengthen the broker value proposition.
Develop team capability, sales disciplines and performance measures while maintaining risk and regulatory controls.
What You'll Bring
- Extensive experience delivering commercial performance outcomes.
- Apply proven experience across commercial insurance, intermediated markets and the Australian broker landscape.
Hold a degree in Business, Commerce or a related field.
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 900+ retailers, Fitness Passport, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact liam.saif@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
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