Manager, Business Automation at Sun Life in Toronto, Ontario, Canada

Manager, Business Automation
Location: Toronto, Ontario
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
About the role:
The Manager, Business Automation is a working-level people leader within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is accountable for automation intake, delivery, sustainment, and team performance across SLGI business functions. It sets direction for the Automation Analyst, translates business needs into build-ready requirements, contributes senior technical expertise, and ensures solutions are governed, reliable, documented, adopted, and business-aligned.
What will you do?
Lead Automation Intake, Prioritization, and Delivery
Run intake, triage, prioritization, and backlog management.
Translate business problems into approved, build-ready requirements.
Set priorities based on value, complexity, risk, and capacity.
Define Requirements and Manage Technical Feasibility
Clarify business needs, data dependencies, constraints, and effort.
Validate feasibility against Keel and approved source systems.
Align specifications with data governance, OSFI B-13 considerations, and delivery controls.
Manage the Automation Analyst and Technical Quality
Set direction, assign work, review output, and own results.
Coach and develop less experienced team members.
Support complex development and standards for code, review, testing, change management, and reuse.
Deliver, Govern, and Sustain Automation Solutions
Support development, testing, deployment, and sustainment using Python, SQL, Power Automate, Microsoft 365, AWS, and approved AI tooling.
Implement error handling, logging, monitoring, documentation, run books, and escalation paths.
Use peer review to manage automation and AI-enabled model quality and risk.
Own Stakeholder Adoption and Value Tracking
Manage stakeholder relationships, scope, progress, adoption barriers, and support.
Communicate with peers and management to align outcomes to business goals.
Track value, including time saved, expense impact, reliability gains, and risk reduction; escalate serious issues
What do you need to succeed?
6 to 10 years of experience in automation, workflow, business analysis, or solutions delivery
Proficiency with Python, SQL, Power Automate, Microsoft 365, AWS, and approved AI developer tooling
Strong stakeholder management skills, with the ability to build trust, manage expectations, and influence outcomes across diverse business partners.
People leadership skills, with the ability to coach, develop, and support team members while driving accountability and results.
Senior-level problem-solving, clear communication, diplomacy, prioritization, adaptability, and influence across technical, non-technical, and management audiences.
University degree in Computer Science, Software Engineering, Information Systems, Business Analysis, or related field; or equivalent experience.
Preferred Skills:
Experience with source control, code review, and deployment practices.
Exposure to cloud services and AI/ML concepts or tools.
Experience working in Financial services or asset management.
Awareness of data governance practices.
Experience managing or supporting technical staff.

What's in it for you?
Hybrid work environment
A friendly, collaborative, and inclusive culture
20 vacation days per year
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock and savings programs to help build and enhance your future financial security
The opportunity to move along a variety of career paths with amazing networking potential
Access to our Global Learning Centre, available 24/7 for your learning needs
Wellness programs that support the three pillars of your health – mental, physical and financial
Recent Awards:
We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
Great Place to Work® list for Best Workplaces for #HybridWork 2022
Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
80,000/80 000 - 128,000/128 000
Job Category:
Advanced Analytics
Posting End Date:
01/10/2026
Additional Locations: Sun Life Waterloo King, Waterloo, Ontario