Customer Service/Front End Grocery store… at Stoneridge… · Kaukauna

Overview

Join our dynamic team as a Customer Service/Front End Grocery Store Department Manager! In this energetic role, you will lead the front-end operations, ensuring exceptional customer experiences while managing daily Customer Service desk functions. Your leadership will drive sales, optimize inventory, and foster a positive shopping environment. This position offers an exciting opportunity to develop your management skills in a fast-paced retail setting, making a real impact on both customers and team members. We are committed to supporting your growth and success every step of the way.

Responsibilities

• Oversee daily front-end operations, including cashiering, customer service, and customer service desk duties to ensure smooth and efficient store flow.
• Lead, motivate, and manage a team of front end associates, providing training, coaching, and performance feedback to foster a high-performing retail environment.
• Handle cash handling procedures, POS (Point of Sale) systems management, with accuracy and integrity.
• Daily Bookkeeping for the front end/customer service desk.
• Maintain excellent communication with staff and customers through effective managerial communication skills and phone etiquette.

Qualifications

• Proven supervisory experience in retail or grocery environments with a focus on front-end or customer service management.
• Strong knowledge of retail industry sales techniques, inventory management, POS systems, and merchandising.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Demonstrated leadership capabilities in team management, training & development, and operational oversight.
• Proficiency in basic math for cash handling, pricing adjustments; bilingual or multilingual skills are a plus for serving diverse communities.
• Experience with bookkeeping is a plus.
• Effective communication skills including managerial communication and phone etiquette to foster positive interactions with staff and customers alike.

This role is ideal for motivated individuals eager to lead a retail team while delivering outstanding customer service in a vibrant grocery store environment. We value energetic leaders who thrive on teamwork and operational excellence!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person