2nd shift - Front Office Attendant at Stockbridge-Mu… · Bowler

2ND SHIFT - FRONT OFFICE ATTENDANT Position: Front Office Attendant Hourly: $16.00/Hour and Full-time Location: Gaming Division Reports to: Front Office Coordinator    Responsibilities: • Attend all required training sessions and adhere to established rules, regulations, and policies. • Participate in the random drug testing program and work effectively with individuals of diverse personalities. • Wear the approved departmental uniform and report to work reliably and punctually. • Maintain compliance with workplace policies and procedures, including answering and processing all incoming calls professionally. • Check bulletin boards and logbooks for updated information and promptly forward messages and faxes to guests and internal departments. • Familiarize yourself with room types, rates, packages, and amenities, as well as resort activities, venues, and promotions. • Record and follow up on guest requests, using radio communication for emergencies and non-emergencies. • Maintain a welcoming presence at the front desk, addressing guests by name whenever possible and responding to inquiries courteously and efficiently. • Uphold high service standards to enhance guest satisfaction, greeting and registering guests upon arrival, and handling special requests. • Report pertinent information to supervisors, process guest payments accurately, and monitor lobby traffic flow for efficiency. • Assist with other tasks as needed, including booking reservations, collaborating with supervisors on room blocks for groups, and handling guest complaints with active listening and resolution attempts. • Interact with guests, peers, and other departments, maintaining cleanliness and orderliness at the front desk and PBX area. • Prioritize and multitask effectively, assisting other team members during staff shortages, and completing end-of-shift paperwork and bank deposits securely. • Return telephone messages promptly, respond to guest inquiries promptly and professionally, and perform any other assigned duties. Qualifications & Education: • High School Diploma or GED is preferred.  High School Diploma or GED is required if you are 19 years old and under. • Courteous and friendly demeanor. • Previous experience in a similar position preferred. • Computer literacy and typing skills (Microsoft Word and Excel). • Experience with hotel management software is a plus. • Good verbal and written communication skills. • Ability to understand and follow policies and procedures. • Strong critical thinking and problem-solving skills. • Exceptional guest service skills. • Ability to maintain positive working relationships. • Understanding of a 24/7 operation. • Flexible schedule availability. • Strong organizational and interpersonal skills. • Ability to obtain and maintain a Mohican Nation Gaming License. • Must pass Criminal Investigation Background Check and pre-employment drug screening. • Must be willing to work all shifts, weekends, and holidays. • Positive attitude and teamwork mentality. • Willingness to adapt to change and pursue self-development. • Eligible for employer’s liability insurance. • Must be at least 18 years of age. Work Conditions: • Constant hand movements and standing, with occasional walking, bending, and reaching. • Occasional pushing/pulling and lifting/moving up to thirty (30) pounds. • Specific vision abilities required. • Work environment includes a casino setting with noise and cigarette smoke. • Smoke-free work environment with varied noise levels.   How to Apply: Application can be submitted by clicking on the APPLY button above.   Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.