Senior Information Technology Support Engineer at Station · London

Senior IT Support Engineer

Location: Central London (Office Based – 5 Days Per Week)

Salary: 50,000 - 60,000

Contract: Permanent, Full-Time

We're working with a well-established organisation seeking an experienced Senior IT Support Engineer to join its internal technology team.

This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core technologies, and ensuring users receive a responsive, high-quality support service.

We're looking for someone with strong Citrix experience who enjoys working directly with people, thrives in a busy ticket-driven environment, and takes pride in delivering excellent customer service. This opportunity is ideal for someone with strong technical capability who still enjoys being hands-on, solving problems, and building relationships with users rather than stepping away from frontline support.

Key Responsibilities

• Provide high-quality IT support to users across the business.
• Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
• Support and troubleshoot Citrix environments, ensuring reliable access to business applications.
• Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
• Administer and support Microsoft Active Directory, Entra ID and Microsoft 365.
• Configure and support Windows devices, user accounts and permissions.
• Diagnose and resolve hardware, software, networking and desktop support issues.
• Support user onboarding, offboarding and device provisioning.
• Work collaboratively with internal IT colleagues and third-party suppliers to resolve technical issues.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to continuous improvement by identifying opportunities to enhance support processes and the end-user experience.

Required Experience

• Previous experience in an IT Support Engineer, Senior IT Support Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer or similar position.
• Strong hands-on experience supporting Citrix environments.
• Experience administering Active Directory and Microsoft Entra ID.
• Good working knowledge of Microsoft 365.
• Experience working within a busy, ticket-driven IT support environment.
• Strong troubleshooting skills across Windows desktop technologies and end-user devices.
• Excellent communication and interpersonal skills with the ability to build relationships across the business.
• A customer-first approach with a genuine passion for delivering outstanding IT support.
• Ability to prioritise and manage multiple support requests in a fast-paced environment.

Desirable Experience

• Experience supporting users across multiple sites.
• Knowledge of Windows Server.
• Experience with IT service management platforms such as ServiceNow.
• Understanding of ITIL best practices.
• Experience with Microsoft Intune or other endpoint management solutions.
• Relevant Microsoft certifications.

What's on Offer

• Competitive salary of 50,000 - 60,000 plus benefits.
• A varied and rewarding role supporting a diverse user base.
• Exposure to modern Microsoft and Citrix technologies.
• Ongoing learning and professional development opportunities.
• Supportive and collaborative team environment.
• Excellent opportunities for career development and progression.

If you're a technically strong IT Support Engineer who enjoys working closely with users, delivering exceptional customer service, and solving complex technical issues in a hands-on support environment, we'd love to hear from you.