Grocery General Merchandise Clerk Job… at Stater Bros.… · Chino

Summary: Stater Bros. Markets is a retail company seeking a Grocery General Merchandise Clerk to enhance customer service and support store operations. The role involves various tasks such as bagging groceries, stocking shelves, fulfilling e-commerce orders, and assisting with produce and floral preparations. Responsibilities: - Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T) - Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management - Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles - Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use - Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items - Following CAO bread procedures for working and writing bread orders - Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management - Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment - Ensure correct signage and pricing is visible and accurate, including routine price changes - Keep aisles and display areas clean, safe, and free of hazards - Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations - Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays - Pack items properly to avoid damage during transport and label orders clearly for pickup - Communicate to store management regarding order progress or issues - Assist customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience - Cut, prepare, package, label, and price fresh-cut produce items for sale to customer - Stock and rotate merchandise to maintain freshness and an attractive display - Monitor product temperatures and maintain proper storage conditions - Maintain logs and records of damaged and lost merchandise - Complete price changes and assist Produce Manager with monthly inventory counts - Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest - Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly - Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates - Support the Produce department by stocking and maintaining the salad wall and other GMC produce items - Operate all standard store equipment—such as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols - Work collaboratively with team members to ensure smooth department operations and excellent customer experience - All other related duties as required and assigned Required Qualifications: - Must be at least 18 years of age - A valid Food Handler / Health Card - Ability to work in a fast-paced environment and handle multiple tasks and responsibilities - Friendly, helpful attitude with a focus on customer satisfaction and service at all time - Ability to work well within the team and follow direction with a good attitude - Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates - Basic math and reading skills for handling pricing, labels, equipment, and inventory - Good problem-solving abilities and attention to detail - Ability to stand for extended periods and lift moderate weights - Available to work a flexible schedule, including evenings, weekends, and holidays - Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement Preferred Qualifications: - High school diploma is preferred but not required Required Skills: Food Handler / Health Card, Price Labeling, Inventory Management, Produce Preparation, Floral Merchandising, Use of Hand Trucks, Use of Box Cutters