SUN System User Support Specialist, SrAssc at State Street · Hangzhou

SUN System User Support Specialist, SrAssc
Location: Hangzhou, China
Position Summary Provide functional and administrative support for the SUN Systems financial platform. Ensure users have appropriate access, maintain system controls, support business operations, troubleshoot issues, coordinate system changes, and maintain process documentation in compliance with internal control requirements.
Key Responsibilities
User Access Administration
Provision, modify, and revoke user access in SUN Systems and related applications.
Maintain security profiles, operator groups, and user roles.
Ensure access requests comply with established security controls and procedures.
System Support
Provide regular system testing.
Investigate and resolve system issues, access problems, and processing exceptions.
Liaise with technology teams and vendors when escalation is required.
Business Process Support
Support critical SUN processes such as:
User setup and security maintenance
Creditor and supplier master maintenance
Bank reconciliation support
Payment and B4B administration
Period open and close activities
Exchange rate maintenance
Data extraction and reporting support etc.
Controls and Compliance
Execute and monitor SOX/Archer controls related to SUN administration.
Maintain audit evidence and support internal and external audits.
Ensure compliance with company policies, information security requirements, and governance standards.
Documentation and Procedure Management
Maintain and update standard operating procedures (SOPs).
Review procedures annually and ensure process documentation reflects current practices.
Reporting and Continuous Improvement
Produce operational and management reports.
Identify process improvement and automation opportunities.
Participate in system upgrades, testing, and implementation of enhancements.
Required Skills & Qualifications
Bachelor's degree in Accounting, Finance, Information Systems, or related discipline.
Understanding of General Ledger, Accounts Payable, bank reconciliation, and financial controls.
Strong analytical and problem-solving skills.
Knowledge of finance system management and application security.
Advanced Excel and reporting skills.
Strong communication and stakeholder management abilities.
Preferred Experience
Experience within Global Accounting Operations, shared services, or financial systems support.
Knowledge of SOX controls, audit requirements, and financial governance.
Experience with AI tools.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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