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Enterprise Resiliency Office - Operational… at State Street · Kraków
Job Description
Enterprise Resiliency Office - Operational Resilience Enablement, Vice President
Location: Krakow, Poland
Who we are looking for
The Enterprise Resilience Office (ERO) is responsible for developing, governing, and advancing State Street’s global resilience strategy. ERO ensures the organization can design, maintain, and continuously mature risk-appropriate continuity and recovery capabilities that safeguard the delivery of critical business services across all market environments.
An opportunity within the Enterprise Resilience Office supporting the Operational Resilience Programme has become available. The successful candidate will support the implementation/enablement of State Street’s Global Resilience Programme with particular focus on driving the design, execution, and continuous maturity of the firm’s Impact Tolerance framework across Critical Business Services (CBS).
The Operational Resilience - Enablement VP will be responsible for participating in all aspects of the framework inclusive of maturing the quality, coherence and impact of our resiliency programme. This role will contribute to the delivery of State Street’s operational resilience objectives by partnering with business, corporate functions, and executive leadership to drive alignment to the firm’s strategic resilience and service continuity priorities
Major Responsibilities
Role Specifics
Lead the end‑to‑end lifecycle of impact tolerance, including definition, analysis validation, and periodic review.
Ensure Impact Tolerances are articulated through clear statements aligned to time and volume thresholds for disruption tolerance. Oversee recalibration based on scenario testing outcomes, material events, and dependency changes.
Drive consistency of application across all Critical Business Services and legal entities
Strengthen data integrity, governance, and methodology underpinning impact tolerance calculations
Reduce reliance on manual processes by driving standardisation, automation, and tooling enablement. Build a scalable and repeatable process to calculate impact tolerance
Ensure impact tolerance practices meet expectations from global regulatory frameworks (e.g., PRA, HKMA, MAS, CPS 230)
Keep track of ITOL breaches, Ensure impact tolerance outcomes, breaches, and remediation progress to governance forums (e.g., ERRC)
Maintain audit‑ready documentation and defensible rationale for all impact tolerance decisions.
Define and implement a forward‑looking roadmap to mature impact tolerance capabilities. Codify knowledge through standards, playbooks, templates, and training
Build and develop specialist capability across regions to enable consistent execution
Assess the regulatory requirements for the different Critical Business Services and entities in the region and compare to current approach being taken, identifying any gaps and proposing required uplifts, actions or mitigations
Apply knowledge of business unit operations and leverage that to develop and execute the Enterprise resiliency programme components and associated standards
Implement and support the business units in their execution of the repeatable framework of cyclical resilience activities to meet strategic and regulatory requirements
Facilitate workshops and provide expertise / experience provide SME support
Project leading and actively participating in wider state street projects related to operational resilience
Producing content and presenting to boards, relevant committees, governance forums and leadership teams.
Being involved in meetings with Global EVPs, and supporting local SMFs
Promoting a culture of operational resiliency awareness and appropriate governance
Deputising for manager when required, including on client interactions
Level of Education/ Qualifications
Degree level
Skills and Experience
Expertise in Operational Resilience, with strong focus on impact tolerance design and execution
Strong understanding of financial services operations (payments, custody, trade lifecycle, client servicing)
Proven ability to assess end‑to‑end service delivery and disruption propagation across dependencies
Demonstrated experience in:
Developing quantitative and qualitative methodologies
Interpreting complex data and identifying vulnerabilities
Translating analysis into clear executive insights
Strategic thinker with ability to translate vision into execution
Influential communicator comfortable engaging senior stakeholders and regulators
High degree of analytical rigor and intellectual curiosity
Ability to operate in ambiguous environments and drive structured outcomes
Preferred
Experience working within global systemically important financial institutions (GSIFIs)
Familiarity with regulatory frameworks such as PRA/FCA, HKMA OR‑2, MAS, CPS 230
Exposure to data analytics, resilience tooling, or automation initiatives
Strong leadership and presentational skills
Experience presenting to executive management; ability to work across functions and businesses and engage stakeholders at all levels of the firm and across multiple jurisdictions
Experience interacting and influencing internal functions where you have no direct control
Strategic and systematic thinker with the ability to execute tactically and demonstrate creative problem-solving skills
Strong analytical intelligence for forward planning
Strong interpersonal skills with ability to sustain strong relationships with stakeholders and ERO colleagues
Required Competencies
Strong communication skills
Strong documentation skills
Ability to multi-task effectively and efficiently
Flexible and reliable; must operate with openness to continuous improvement
Strategic mind-set and change management methodology
Proven experience of working in a complex oversight environment
Proven ability to influence and shape outcomes with senior level stakeholders
Minimum Salary:
zł282,000 Annual
The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.
Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.
In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.
We Offer:
Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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