Customer Relations Representative - State… at State Farm… · Durham

Summary: State Farm Agent is a customer-focused agency located in North Carolina. They are seeking a Customer Relations Representative to generate exceptional customer experiences, manage inquiries, and support the agency's growth.

Responsibilities:
- Manage customer inquiries and resolve issues
- Maintain customer records and update information as needed
- Assist with customer retention strategies
- Coordinate with other departments to ensure customer satisfaction

Required Qualifications:
- Communication and problem-solving skills
- Ability to handle high-stress situations calmly

Preferred Qualifications:
- Experience in customer service

Required Skills: Customer Records Management, Customer Retention Strategies

Benefits: Health reimbursement, 401(k) matching, Bonus based on performance, Flexible schedule, Opportunity for advancement, Paid time off, Training & development, Weekly lunches, Fun team-building activities, Festive holiday parties, Monthly bonus opportunities, Landmark bonuses, Company laptop, Work phone, Office is always stocked with snacks, Family-first culture ensures flexibility