Desktop Support at St. Clair Auto Mall in Shiloh, IL

Entry-Level IT Help Desk Support

Auffenberg Dealer Group Location: O’Fallon, IL 62269 Job Type: Part-time, 28 hours per week Schedule: Six-hour shifts on Monday, Tuesday, Thursday, and Friday, plus a four-hour shift on alternating Wednesdays or Saturdays. Wednesday is off during Saturday workweeks.

Are you interested in starting your career in IT? Auffenberg Dealer Group is seeking a dependable, customer-focused individual to join our IT department in an entry-level Help Desk Support role.

With multiple dealership locations throughout Illinois, our team supports the technology employees rely on every day. This position is a great opportunity to apply your foundational IT knowledge, gain hands-on experience, and develop your troubleshooting skills. College students interested in gaining professional IT support experience are encouraged to apply.

A proactive attitude, willingness to ask questions, and enthusiasm for learning are essential.

Responsibilities

• Provide friendly, professional technical support to employees in person and remotely.
• Troubleshoot common computer, software, printer, and network connectivity issues, with guidance from the IT team as needed.
• Document support requests, troubleshooting steps, and resolutions in the IT help desk system.
• Assist with creating and disabling user accounts in Active Directory, following established procedures.
• Set up, configure, install, and replace computers, monitors, printers, and other peripheral equipment.
• Deliver and replace printer cartridges.
• Communicate clearly with employees about their support requests and follow up as needed.
• Recognize when an issue requires additional assistance and escalate it to the appropriate IT team member.

Qualifications

• Basic understanding of Windows computers, common business applications, and computer hardware.

• Familiarity with basic network connectivity and printer troubleshooting; classroom, lab, or personal project experience is welcome.

• Strong customer service skills and the ability to explain technical information in clear, approachable terms.

• Ability to stay organized, follow instructions, and work independently while knowing when to ask for help.

• A proactive attitude and a strong interest in learning.

• Ability to lift and carry equipment weighing up to 50 pounds.

• Availability to work 28 hours per week, including every other Saturday, with Wednesday off during Saturday workweeks.

                              **If you enjoy helping others, solving problems, and learning new technology, we encourage you to apply.**