ServiceNow Consultant (Freelance) at SPOC S.A. · Poznan

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

Briefly about what we do

We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.

At SPOC, we’re building more than just a company – we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.

Skills we are looking for

🔸 Experience in process and business analysis, and in the implementation and maintenance of the ServiceNow platform 🔸 Practical programming knowledge of JavaScript, HTML, and CSS 🔸 Experience working within ITIL and/or SCRUM methodology 🔸 ServiceNow System Administrator Certification (required) 🔸 Strong communication skills (spoken and written), comfortable working with both technical and business stakeholders at all levels 🔸 Ability to clarify, structure, and paraphrase requirements, and translate them into technical assessments or designs 🔸 Excellent command of English and Polish (minimum level C1) 🔸 Team-oriented mindset with the ability to coordinate work across different project phases 🔸 Proactive, solution-oriented approach with focus on improvement and value creation 🔸 Curiosity and willingness to continuously learn and explore new ServiceNow areas 🔸 Strong analytical and problem-solving skills 🔸 Willingness to undertake occasional business travel

Responsibilities

🔸 Delivering implementation and maintenance projects on the ServiceNow platform - designing, building, and optimizing processes and solutions 🔸 Working closely with customers to identify and analyze requirements, ensuring clear alignment with business goals 🔸 Translating business requirements into technical specifications and actionable development tasks 🔸 Preparing and facilitating workshops, trainings, presentations, and consultations, and collecting feedback from stakeholders 🔸 Designing solution architecture using ServiceNow standard components, plugins, and custom functions; advising clients on the optimal technical approach 🔸 Configuring, developing, and testing ServiceNow solutions according to best practices 🔸 Preparing and maintaining technical and customer-facing documentation 🔸 Collaborating closely with internal project teams (Program Managers, Architects, Developers, QA Engineers, etc.) 🔸 Providing technical consulting on activation, configuration, integration, and customization of ServiceNow modules using configuration and scripting where needed 🔸 Coaching and mentoring junior team members and promoting best ServiceNow implementation practices within the organization

What we offer

📃 Freelance contract

🚀 Work with a prestigious and fastest growing cloud platform in the world

💻 Opportunity for product specialization in the ServiceNow area

⭐ Development in the area of ​​designing Service Management solutions using cloud computing and SaaS

🎯 We pay for the Delta certificate and one CIS per year

🌎 Gain experience in the design and implementation of IT processes, Enterprise Service Management solutions and project implementation in international teams

⏰ Non-corporate style and hybrid or remote working mode

Sounds interesting? We’d be glad to learn about your experience!

Apply now! We’re looking forward to your CV.