Dutch Customer Care Agent | E-commerce at Speakit · Athens

On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.

As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

• Provide accurate information about our products, services, and policies.

• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.

• Process orders, returns, and exchanges according to company guidelines.

• Maintain accurate customer records and handle sensitive data with confidentiality.

• Native or fluent in Dutch.

• Proficient in English.

• Previous experience in customer service is a plus.

• Strong problem-solving skills.

• High level of empathy, patience, and a customer-first attitude.

• Flexibility to work shifts, including evenings & weekends.

• Competitive salary and benefits package.

• Performance bonus.

• Flexible working hours and the option for remote work all over Greece

• Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)

• Private medical insurance.