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Medical Assistant - SSH Urgent Care at South Shore… · Kingston
Job Description
Medical Assistant - SSH Urgent Care
Location: Kingston, MA
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
Facility:
LOC0021 - Health Express-Kingston182 Summer Street
Kingston, MA 02364
Department Name:
Status:
Budgeted Hours:
Shift:
Compensation Pay Range:
$23.30 - $33.30Essential Functions:
1 - Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms.
2 - Assist with varied procedures within the practice including both routine and non-routine (complex) procedures as directed and under the supervision of the MD, NP, or PA. (The extent and complexity of procedures will be practice specific and need to have documentation of why considered complex).
a - Provide a variety of services including: assisting physicians in all minor procedures and wound care as requested.
b - act as a chaperone when needed
3 - Takes vital signs and documents accordingly.
4 - Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.
5 - Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.
6 - Responsible for coordination of room rotations.
a - Assists with varied procedures, as directed and under the supervision of the MD, NP or PA
9 - Assists with receiving test results for physicians and calling patient with follow up of labs and tests under direction of physician/nurse practitioner.
10 - Cleans instruments and equipment following infection control guidelines.
11 - Maintains sterilizer competencies.
12 - Maintains excellent customer service and fosters an environment of optimal patient care
a - Communicate critical patient information to the nurse and/or provider.
b - Act in a professional manner at all times
c - Maintain a positive attitude at all times, creating a collaborative and team oriented environment
13 - Ensures appropriate communication in changes in schedule with physicians, nurse practitioners, physician assistants, staff and patients.
a - Verifies schedule at end of clinic and gives to Program Director.
b - Assists Nursing Supervisor with completing weekly MA schedules
c - Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed.
14 - Cross-trains to assist in covering the front desk team when needed. Duties include: patient check in/out, answering any questions that patient may have, and other related administrative tasks.
a - Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications.
b - Is proficient in the use of all computer applications, Meditech, lotus notes, i-heal..
c - Assists in uploading of photographs into Meditech and i-heal.
15 - Percept new employees using the established check off sheet reviewing departmental protocols, policies and workflow.
a - serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies
16 - Works in Collaboration with Nursing Supervisor in the preparation of yearly evaluations by providing individual feedback and assisting with chart review and reviewing yearly competencies and ensure compliance with all personnel policies.
17 - Commits to two sessions of our annual flu clinics
18 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment
a -Demonstrates required office and clinical equipment competencies necessary to successfully perform this role
b -Verifies patient identification according to policy prior to administration of care and/or procedures.
c -Complies with the current CDC hand hygiene guidelines through proper hand-washing.
d - Adheres to universal precautions and makes appropriate use of personal protective equipment at all times.
e - Appropriately disposes of hazardous materials
f - Utilizes proper body mechanics when performing all aspects of the job
g - Follows appropriate chain of communication/command.
19 - Other duties as required
20 - Works the required weekend and holiday schedule
Minimum Education - Preferred
High School Diploma or equivalent preferred
Completion of a Medical Assistant program preferred.
Minimum Work Experience
Experience in a clinical setting preferred
Required Classes/Skills -
BLS - Basic Life Support
Certified Medical Assistant certificate preferred
Work Schedule:
Schedule and Location vary weekly, including rotating weekends and holidays. Required - 2 weekend shifts per month.
Operation hours Monday - Friday 9a-7p (10-hour shift), Saturday - Sunday 9a-4p (7-hour shift)
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements: