Sonesta International Hotels→
House Attendant (Substitute) at Sonesta… · New York
Skills
Job Description
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
Exceptional guest experiences are built on clean, welcoming, and well-maintained spaces throughout the hotel. As a House Attendant, you’ll support housekeeping and hotel operations by helping maintain public areas, assisting housekeeping teams, and ensuring the property stays clean, organized, and guest-ready at all times.
This role is perfect for someone who enjoys staying active, takes pride in maintaining high standards, and thrives in a fast-paced hospitality environment.
If you’re dependable, team-oriented, and passionate about hospitality operations — we’d love to meet you.
What you’ll be doing
Maintain cleanliness and presentation standards across hotel public spaces including lobbies, hallways, elevators, restrooms, fitness centers, meeting spaces, and guest-facing areas.
Support housekeeping operations by delivering linens, towels, amenities, supplies, rollaway beds, cribs, and operational items throughout the property.
Assist Room Attendants and housekeeping leadership with operational support, deep cleaning projects, room readiness, and housekeeping requests.
Remove trash, soiled linens, and debris from guest floors, housekeeping areas, and operational spaces throughout shifts.
Maintain housekeeping closets, storage rooms, linen areas, and housekeeping carts in clean and organized condition.
Respond promptly and professionally to guest requests, housekeeping calls, and operational needs throughout the hotel.
Report maintenance concerns, safety hazards, lost and found items, and operational issues promptly to leadership teams.
Follow sanitation procedures, chemical handling guidelines, hotel safety policies, and operational standards at all times.
Support VIP arrivals, group business, event setup assistance, and special operational projects as needed.
Partner closely with Housekeeping, Front Office, Engineering, Laundry, and Operations teams to support smooth hotel operations and guest satisfaction.
Help create clean, welcoming, and comfortable spaces aligned with Sonesta’s People People philosophy.
Any other duties as assigned.
What great looks like
Previous housekeeping, hospitality, hotel, janitorial, facilities, cleaning, or operational experience preferred.
Ability to work efficiently in a fast-paced hospitality environment.
Strong attention to detail with a focus on cleanliness, organization, and operational readiness.
Positive attitude with a strong work ethic and willingness to support the team wherever needed.
Strong teamwork, communication, and time management skills.
Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
Ability to respond professionally to guest requests and support operational teamwork across departments.
Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences behind the scenes.
Anticipated Pay Range & Additional Job Information
Hourly wage range $32-$42
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
Medical, Dental & Vision Insurance
Health Savings Account (HSA) with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation & Sick Time
Paid Parental Leave
Company-Paid Life Insurance
Company-Paid Short-Term & Long-Term Disability
Hospital Indemnity, Critical Illness & Accident Insurance
Educational Assistance
Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
Additional Perks & Employee Discounts
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.