Field Application Engineer [Puerto Rico] at Sol-Ark in Allen, TX

Location:

Puerto Rico

Work Eligibility:

• Candidates must be legally authorized to work in the United States without requiring employer-sponsored visa sponsorship now or in the future.
• Candidates must have permanent work authorization in the United States. Sol-Ark does not provide visa sponsorship, including but not limited to F-1 CPT, F-1 OPT (including STEM OPT), H-1B, or any other employment-based visa requiring future sponsorship.

About the Position:

The Field Applications Engineer (FAE) is a core member of the Sales organization, serving as a technical partner to customers and the sales team. This role combines deep product knowledge with relationship-driven support to help our installer, distributor, and EPC partners design and deploy best-in-class Sol-Ark systems. FAEs guide customers through design reviews, installation best practices, and advanced troubleshooting, ensuring every project meets both technical and business objectives. They also act as the Voice of the Customer, providing structured field feedback to our internal Product and Applications Engineering teams to drive continuous improvement. This is a hands-on, customer-facing role ideal for professionals who can blend technical acumen with communication skills — helping customers succeed before, during, and after the sale.

Responsibilities:

• Partner with Regional Sales Managers to provide pre-sales technical consultation and system design support.
• Conduct design and application reviews for complex hybrid inverter and energy storage projects.
• Collaborate with Technical Support team on field commissioning, troubleshooting, and VIP-level issue resolution for key accounts.
• Deliver installer trainings, webinars, and technical demos that accelerate partner enablement.
• Act as the customer advocate within Sol-Ark, relaying real-world insights to influence product roadmaps and documentation.
• Collaborate with Product and Applications Engineering to refine installation standards and technical collateral.
• Identify opportunities to proactively solve customer problems and propose scalable solutions before they escalate.
• Support trade shows, roadshows, and sales presentations as the technical subject matter expert.
• Up to 50% travel possible.
• Field Work is required.

Qualifications:

Required:

• Field working knowledge & experience of solar PV, battery energy storage systems, and hybrid inverters.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Proven ability to support the sales process with technical clarity and professionalism.
• Strong organizational and follow-up discipline — ownership mentality.
• Customer-first mindset with ability to balance technical accuracy and business priorities.

Preferred Experience:

• 5+ years in solar or energy storage as a field engineer, installer, sales engineer, or technical support professional.
• BS degree in Engineering
• NABCEP certification or equivalent technical training.
• Experience with commissioning tools, system monitoring, and remote diagnostics.

Why Join Sol-Ark:

• Be part of one of the fastest-growing solar + storage companies in the U.S.
• Work on the front lines of customer success, directly influencing both revenue and product innovation.
• Join a passionate, hands-on sales team that values initiative, learning, and real-world problem solving.
• Competitive compensation, performance bonuses, and full benefits package.

Salary Range: DOE

Benefits:

Contractor. Health, Dental, Vision, Accidental, Paid Time Off (PTO).

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