Trainee (Front Office) - Grand Mercure Khao… at Sofitel · Phang-nga

Company Description

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.

Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Job Description

• Welcome guests with a warm, friendly, and professional attitude in accordance with Accor's Heartist® service culture.
• Assist with guest check-in and check-out procedures under the guidance of Front Office team members.
• Respond to guest inquiries and provide accurate information about the hotel, facilities, and local attractions.
• Handle telephone calls courteously and direct them to the appropriate department.
• Assist with room assignments, key card preparation, and guest registration.
• Support reservation-related tasks, including updating guest information and confirming bookings.
• Assist in handling guest requests, feedback, and concerns, ensuring timely follow-up with supervisors when required.
• Maintain the cleanliness and organization of the Front Desk and lobby area.
• Learn and follow Front Office Standard Operating Procedures (SOPs), brand standards, and hotel policies.
• Protect guest privacy and maintain confidentiality of guest information.
• Coordinate effectively with Housekeeping, Concierge, Engineering, Security, and other departments to ensure a seamless guest experience.
• Assist with cashiering and billing procedures under supervision, where applicable.
• Follow all hotel health, safety, hygiene, and security procedures.
• Participate in departmental training sessions and continuously develop hospitality knowledge and service skills.
• Perform other duties as assigned by the Front Office Supervisor, Assistant Front Office Manager, or Front Office Manager.

Qualifications

• Education: Enrolled in a hospitality or tourism management program (or similar).
• Language: Proficiency in English; additional languages are an advantage.
• Customer Service: Strong interpersonal skills with a guest-oriented approach.
• Technology: Familiarity with hotel management systems (e.g., Opera) is a plus.
• Communication: Excellent verbal and written communication skills.
• Teamwork: Ability to work effectively in a team, displaying professionalism and flexibility.
• Adaptability: Willingness to learn and handle various tasks as needed.

Additional Information

• Currently enrolled in a Diploma or Bachelor's Degree in Hospitality Management, Tourism, Hotel Management, Business Administration, or a related field.
• Internship or practical training is required as part of the academic program.
• Able to communicate effectively in Thai.
• Good command of spoken and written English. Additional language skills are an advantage.
• Basic computer skills, including Microsoft Office. Knowledge of hotel property management systems (e.g., OPERA Cloud) is an advantage but not required.
• Previous customer service or hospitality experience is preferred but not essential.
• Passion for hospitality and delivering exceptional guest experiences.
• Friendly, positive, and service-oriented personality.
• Excellent communication and interpersonal skills.
• Well-groomed with a professional appearance.
• Strong attention to detail and willingness to learn.
• Good problem-solving skills and a proactive attitude.
• Ability to work independently and as part of a team.
• Able to work in a fast-paced environment and handle pressure professionally.
• Flexible to work shifts, weekends, and public holidays.
• Demonstrates honesty, integrity, and professionalism.
• Willing to learn and embrace Accor's Heartist® culture and service standards.